Community Manager

GNAME.COM PTE. LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A digital marketing firm in Singapore seeks an experienced Field Marketer to build a community focused on user-centricity. Responsibilities include managing Discord channels, organizing community events, and fostering engagement. The ideal candidate has five years of experience in social marketing and is proficient in Discord management. Strong communication skills are essential.

Qualifications

• Minimum five years of working experience with one year in community management or social marketing.
• Digitally native and familiar with user acquisition.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and execute community engagement strategies on Discord.
• Moderate and manage Discord channels for an inclusive atmosphere.
• Build relationships with community members and influencers.
• Organize community events and campaigns.
• Monitor and report on community sentiment and activity.

Skills

Community engagement strategies

Discord management

Conflict resolution

Excellent communication

Tools

Discord

Telegram

Job description

Overview
We are wanting a field marketer to build a community around the brand’s tenet of user centricity. The key objective is to identify, discover, and retain the first hundred advocates to co-own our brand voice and the pipeline for product feedback.

Foster meaningful engagement, create conversations, moderate interactions, and develop campaigns to increase community activity and retention. You will champion our brand voice and play a pivotal role in creating a loyal, active, and vibrant member base on Discord.

Key Responsibilities

●Develop and execute community engagement strategies specifically for Discord.

●Moderate and manage Discord channels, ensuring a welcoming and inclusive atmosphere.

●Build and nurture relationships with community members, ambassadors, moderators, and influencers.

●Organize and lead community events, AMAs, contests, and campaigns tailored to the Discord audience.

●Monitor, analyze, and report on Discord channel activity and community sentiment.

●Generate and curate engaging content (announcements, polls, pinned messages, guides, etc.).

●Implement feedback systems and relay community insights to internal teams.

●Enforce community guidelines, manage member disputes, and handle escalations sensitively.

●Collaborate with marketing, product, and support teams to align Discord initiatives with brand goals.

●Stay updated on Discord’s features, tools, and best practices to maximize engagement.

Requirements

●Minimum five-year working experience and one-year minimum in social commerce, social marketing, or community management

●Digitally native; you are a memelord and deeply familiar with user acquisition on community platforms

●Excellent communication and interpersonal skills

●In-depth knowledge of Discord and/or Telegram management, including bots, moderation tools, and analytics

●An expert in conflict resolution

●Experienced with planning virtual event planning

●Excellent communicator in English and Mandarinto communicate with stakeholders