Community Manager

UNAVAILABLE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital marketing agency in Singapore is seeking a Senior Planner to serve as a Community Manager, focusing on fostering vibrant online communities and driving engagement across various social media platforms. Ideal candidates will have over 5 years of experience in social media and community management, showcasing strong leadership skills and a deep understanding of social media trends. Responsibilities include developing engagement strategies, mentoring teams, and analyzing community performance. This role offers the chance to be at the forefront of digital interactions.

Qualifications

• 5+ years of experience in social media and community management, preferably within an agency setting.
• Proven track record of developing and executing successful community engagement strategies.
• Strong leadership and team management skills.
• Deep knowledge of social media platforms, trends, and best practices.
• Excellent writing, communication, and storytelling abilities.

Responsibilities

• Develop and execute community engagement strategies tailored to each client’s brand.
• Mentor and manage a team of community managers.
• Actively engage with communities across platforms.
• Partner with social media managers and content teams.
• Monitor conversations and track brand sentiment.
• Identify and address potential PR issues.
• Track KPIs and analyze engagement metrics.
• Stay ahead of emerging social media trends.

Skills

Social media management

Community engagement

Team leadership

Communication

Crisis management

Tools

Sprout Social

Brandwatch

Meltwater

Job description

Company Description

Chemistry is a team of passionate, dynamic, and creative trailblazers, redefining how brands connect with people in a world where social media shapes culture, conversations, and communities. We believe brands shouldn’t just push out content on platforms — they should build platforms where people are excited to engage, connect, and share. By blending deep category expertise, local insights, and a sharp instinct for social, we help brands evolve from simply being 'social' to becoming truly 'social-first.' We turn attention into action, followers into fans, and brands into cultural forces that drive real business results. We’re looking for a Senior Planner, someone who can mix insights with imagination to create campaigns that are anything but basic. If you’re ready to transform strategies into compelling narratives that create meaningful connections, then you belong with us.

Job Description

As a CommunityManager, you will be the voice of our clients across social media platforms, responsible for fostering vibrant online communities, driving engagement, and enhancing brand presence. You will leadcommunitystrategies, guide othercommunity managers, and work closely with cross-functional teams to ensure a seamless, brand-aligned experience for online audiences. This role requires a strategic thinker with a deep understanding of social media trends, audience behaviour, and crisis management.

Responsibilities

CommunityStrategy & Execution:Develop and executecommunityengagement strategies tailored to each client’s brand, ensuring meaningful interactions and strong audience relationships.

Team Leadership:Mentor and manage a team ofcommunitymanagers, ensuring high-quality engagement, brand consistency, and adherence to best practices.

Engagement & Moderation:Actively engage with communities across platforms (Instagram, TikTok, Twitter/X, LinkedIn, Discord, Reddit, etc.), responding to comments, messages, and user-generated content in a brand-aligned voice.

Content Collaboration:Partner with social mediamanagers and content teams to inform content strategy based oncommunityinsights and feedback.

Social Listening & Insights:Monitor conversations, track brand sentiment, and provide actionable insights to enhancecommunityengagement and brand reputation.

Crisis & Reputation Management:Identify and address potential PR issues, elevate concerns, and implement proactive strategies to safeguard brand integrity.

Influencer & Advocate Engagement:Identify and nurture relationships with brand advocates, influencers, and keycommunitymembers to amplify reach and engagement.

Analytics & Reporting:Track KPIs, analyze engagement metrics, and report oncommunityhealth and campaign performance, making data-driven recommendations for improvement.

Innovation & Trendspotting:Stay ahead of emerging social media trends, platform updates, and best practices to keep our clients at the forefront of digital conversations.

Qualifications

• 5+ years of experience in social media and community management, preferably within an agency setting.
• Proven track record of developing and executing successful community engagement strategies.
• Strong leadership and team management skills.
• Deep knowledge of social media platforms, trends, and best practices.
• Excellent writing, communication, and storytelling abilities with a strong grasp of brand voice and tone.
• Experience with social listening tools (Sprout Social, Brandwatch, Meltwater, etc.).
• Ability to analyze data, draw insights, and present recommendations.
• Crisis management experience and ability to handle sensitive situations with professionalism.
• Passion for digital culture, emerging platforms, and online communities.