Community Engagement Associate

Vanguard Healthcare Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Vanguard Healthcare is seeking a Community Relations Manager to lead initiatives that enhance community engagement and awareness. The role involves collaborating with various stakeholders, managing volunteer frameworks, and developing communication strategies that support Vanguard's mission. Ideal candidates will possess strong communication skills, relevant experience, and a customer-centric approach, contributing significantly to community development efforts.

Qualifications

• 2-3 years experience in public relations agency, events company, or corporate communications.
• Proficient in Microsoft Office and design software.
• Ability to work well with various groups.

Responsibilities

• Manage community development initiatives and outreach programs.
• Lead relationships with community partners and manage volunteers.
• Draft materials and organize events for community engagement.

Skills

Written communication

Verbal communication

Event planning

Customer service

Multitasking

People-centric

Education

Diploma in Mass Communications or Journalism

Tools

Microsoft Office

Canva

Piktochart

Job description

Location: Woodlands Care Home

Job Purpose:

• Community relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.

Job Responsibilities:

• Assist Community Engagement Executive (CEE) in conceptualizing communications strategies during CEE meetings and contribute ideas for internal Vanguard events

• Lead or support to build and maintain strong relationships with community partners, grassroots, schools and volunteers as well as local community leaders

• Assist CEE in drafting written materials such as contributed articles and write-ups, CEO speeches, marketing materials and reports.

• Work with departments to develop communications / marketing collaterals when needed

• Work closely with the Senior / Centre Manager to develop / strategize engagement programs for residents/clients and promote awareness of Vanguard and its mission.

• Assist CEE in developing a comprehensive outreach plan and publicity strategy for Vanguard

• Participate in the research, writing, and presentation of proposals and reports where required

• Lead and organize internal and or external events for Vanguard

• To track and report effectiveness of our outreach programmes and engagement activities

Volunteer Management:

• Work with various departments in Vanguard to manage / execute the volunteers’ framework for Vanguard

• Oversight and keeping track of Vanguard’s list of volunteers

• To conduct briefings to volunteers at commencement of activities

• Develop a feedback mechanism for the Volunteers who have served in Vanguard

• Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers’ activities

• Plan regular Support Group meetings and Volunteer Get-Togethers, Volunteers’ Appreciation functions in conjunction with various departments in Vanguard which use volunteers

• Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.

• Collaborate with other social service agencies to leverage volunteers pool

• Manage regular reporting and tracking, and report metrics

• Donation management – Tracking and responding to donations received for the Home.

Job Requirements:

• A diploma in Mass Communications, or Journalism is preferred

• Have served a stint in a Charity or non-profit organisation, prior experience within the healthcare sector is preferred

• Ability to multitask and perform under pressure

• Excellent written and verbal communications skills. Proficiency in our National languages will be preferred.

• Proficient in Microsoft Office and data presentation

• Savvy in design softwares and platforms such as Canva and Piktochart

• Eye for details and meticulous in planning of events from start to the end

• Proven capability to drive strategic campaigns to achieve measurable results.

• Can-do positive attitude, with interest to engage the elderly

• People-centric and possess sound EQ to work with various levels within the clinical and rehab setting

• Customer service-focused attitude and approach and have a pleasant personality

• About 2 to 3 years' experience in public relations agency, events company, corporate communications environment or journalism is preferred

• Candidate must complete Covid 19 vaccination.