Communications Controller [NEL]

SBS Transit Limited; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

SBS Transit Limited is seeking a proactive station operations officer to monitor passenger activities and enhance safety in the Ops Control Centre. This role requires effective communication, decision-making skills, and the ability to manage various responsibilities, including mentoring new staff and preparing essential documents. Candidates should possess GCE 'O' Levels and be willing to work shifts, including weekends and public holidays.

Qualifications

• Minimum 5 credits GCE 'O' Levels required.
• Experience in the service industry preferred.
• Familiarity with telecommunication and public announcement systems is a plus.

Responsibilities

• Monitor passenger activities via CCTV and assist through communication systems.
• Prepare daily traffic activity documents and manage track access.
• Mentor new staff and assist in administrative tasks.

Skills

Communication

Decision Making

Mentoring

Education

GCE 'O' Levels

Job description

Major Responsibilities:

• Monitor passenger activities at the station platforms and on-board of the trains through CCTV system and render assistance to passengers through communication facilities at the Operations Control Centre;

• Provide concise and timely information to passengers through the train-borne and station public announcement system in response to the prevailing train service situation;

• Maintain effective and efficient communication with internal and external parties when dealing with an incident or a service interruption;

• Analyze the information received from staff members of stations, trains, or other internal/external parties and to make quick and logical decisions in information dissemination or seeking assistance from emergency services;

• Prepare documents relating to daily traffic activities including the preparations of track access management documents and the safe-keeping of those documents;

• Mentor and train new staff who are undergoing on-the-Job trainings in the Ops Control Centre;

• Assist Chief Controller on performing administrative tasks and to enforce security measures within the premises of Ops Control Centre;

• Identify and report any defect or equipment damage in the Ops Control Centre to the Works Coordinator or relevant supporting department;

• Escalate security/safety related matters to the proper authority

Perform other duties as directed by his/ her superiors.

Requirements:

• Minimum 5 credits GCE 'O' Levels

• Willing to perform shift work, including weekends and Public Holidays

• Experience in the service industry and preferably with hands-on experience in using telecommunication system and public announcement system