Commercial Manager

COTAC ITS (ASIA) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Sales Manager to drive sales initiatives and maintain customer relations. Responsibilities include developing sales strategies, negotiating contracts, and reporting on sales performance. Strong communication and negotiation skills are essential, along with a proactive approach to identifying business opportunities. This role offers competitive compensation and the chance to work in a dynamic environment.

Responsibilities

• Determine regular service loads and identify gaps.
• Develop and implement a sales plan targeting customers.
• Assist in customer portfolio evaluation and expansion.
• Maintain communication with customers to meet their needs.
• Identify new business opportunities through research.
• Build relationships with key customer decision-makers.
• Develop tools for measuring customer satisfaction.
• Lead price negotiations and define pricing strategies.
• Respond to customer inquiries and submit offers.
• Establish and maintain sales reporting structures.
• Define and achieve sales targets aligned with budget.
• Support the budgeting process with sales insights.
• Lead contract negotiations to ensure favorable terms.
• Analyze contracts for risks and recommend strategies.
• Monitor contract compliance and resolve disputes.
• Stay informed about industry developments.
• Provide market intelligence for strategic decisions.
• Collaborate with internal teams for successful delivery.

Job description

Tasks & Responsibilities:

• Determine regularly, in collaboration with the Senior Operations Manager (SMO), the loading of different services in the depot and identify load gaps.
• Develop and implement a sales plan targeting both existing and new customers, considering depot loading, margin situations, customer and market demands, and the depot's USPs.
• Assist the SMO in evaluating and expanding the customer portfolio.
• Maintain regular communication with customers to understand their evolving needs and proactively offer value-added solutions.
• Identify and pursue new business opportunities through market research and lead generation.
• Build and maintain relationships with key decision-makers at potential and existing customers, serving as the main point of contact to ensure satisfaction and address concerns.
• Develop tools to measure customer satisfaction and establish common SLAs/KPIs to demonstrate cotac’s performance.
• Lead price negotiations, understand market pricing structures, and define pricing strategies.
• Respond swiftly and effectively to customer inquiries, including offer submissions and follow-ups, in coordination with SMO and Customer Service teams.
• Establish and maintain a sales reporting structure.
• Define and achieve sales targets aligned with the sales budget.
• Support the budgeting process using sales insights, customer growth data, and the need for new services.
• Lead contract negotiations, ensuring favorable terms and conditions for the company.
• Review and analyze contract documents to identify potential risks and recommend mitigation strategies.
• Monitor contract compliance and resolve issues or disputes as they arise.
• Stay informed about industry developments, emerging technologies, and regulatory changes affecting the business.
• Provide market intelligence insights and recommendations to inform strategic decisions.
• Collaborate with internal teams to ensure the successful delivery of products and services to customers.