Commercial Account Manager- Asia-Pac

Skypath; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading European travel-tech company is seeking a Commercial Account Manager to oversee customer portfolios in the Asia-Pacific region. The role involves managing relationships, identifying growth opportunities, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will have extensive experience in account management, particularly in the B2B travel tech sector, and possess strong relationship-building skills.

Qualifications

• Extensive experience in building relationships and growing accounts with a global customer base.
• Deep understanding of metrics to identify performance improvement areas.

Responsibilities

• Manage commercial activity within a portfolio of customers.
• Collaborate with Customer Success Manager to build relationships and grow accounts.
• Represent the company at international trade shows.

Skills

Relationship Building

Cultural Awareness

Tenacity

Education

B2B Travel Tech Experience

Job description

Rare opportunity for a Commercial Account Manager to represent a European travel-tech company in the Asia-Pacific.

As a Commercial Account Manager, you will manage the commercial activity within a portfolio of customers.

Key responsibilities:

1. Maintain individual account plans created with BDM to identify target account growth opportunities and strategies to convert.

2. Understand business strategic objectives and develop accounts to meet these.

3. Develop an in-depth understanding of the customer portfolio to identify commercial opportunities (upsell/cross-sell/change requests) and plan sales strategies accordingly.

4. Identify other customers with similar company personas for cross-learning, growth strategies, and introductions.

5. Collaborate with Customer Success Manager to build relationships and grow accounts.

6. Maintain excellent long-term relationships with customers.

7. Expand contacts and relationships internally at customers to identify opportunities for expansion into other functions/departments.

8. Work with Marketing and Telesales teams to generate content ideas for new leads.

9. Coordinate with Marketing to use customers for press announcements and case studies.

10. Monitor and report on customer satisfaction (RAG status) to identify churn risks and other issues.

11. Serve as a point of escalation internally and externally to maintain optimal commercial relationships.

12. Track and manage changes in customer staff and stakeholders.

13. Represent the company at international trade shows.

14. Identify opportunities for customer training and collaborate with Product Training and Customer Success Managers to commercialize and deliver training.

15. Manage and convert commercial opportunities for product cross-sell and change requests.

The ideal background:

1. Extensive experience in building relationships and growing accounts with a global customer base.

2. Positive, confident, resilient, with good cultural awareness.

3. Tenacity and skills to create and grow opportunities, even in seemingly inactive accounts.

4. Deep understanding of metrics to identify performance improvement areas.

5. Experience managing B2B travel tech accounts at an enterprise and/or group level.

The position is open to candidates in Singapore, Thailand, Malaysia, Indonesia, or the Philippines.