Command Centre Engineer

AVENSYS SERVICES PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

A leading company is seeking a proactive Command Centre Engineer to join their IT operations team. This role offers the chance to work in a 24x7 environment, focusing on incident management and IT infrastructure issues, ensuring high availability and quick resolution. The successful candidate will enjoy competitive remuneration and benefits while contributing to a fun and collaborative work atmosphere.

Benefits

Attractive company benefits

Strong career progression

Qualifications

• 1–3 years of experience in IT operations or command centre/NOC environments.
• Ability to work in a fast-paced, 24x7 operational environment.
• Hands-on experience with monitoring and ticketing tools.

Responsibilities

• Monitor IT systems, networks, and services using relevant tools.
• Handle and escalate critical incidents following ITIL practices.
• Generate and review daily system health and performance reports.

Skills

ITIL Incident Management

Troubleshooting

Communication

Coordination

Tools

SolarWinds

Nagios

ServiceNow

BMC

Job description

We are currently looking to hire a “Command Centre Engineer” This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Location: Serangoon North / Pasir Panjang, Singapore

Job Type: 12 Months contract

Job Title: Command Centre Engineer

Job Summary:

We are seeking a proactive and detail-oriented Command Centre Engineer to join our IT operations team. The ideal candidate will have a solid understanding of ITIL practices and hands-on experience in incident monitoring and management. This role involves working in a 24x7 Command Centre environment ensuring high availability and quick resolution of IT infrastructure issues.

Key Responsibilities:

• Monitor IT systems, networks, and services using tools like SolarWinds, Nagios, or similar platforms.
• Handle and escalate critical incidents following ITIL incident management practices.
• Perform first-level troubleshooting and coordinate with support teams for resolution.
• Track, document, and update incidents in the ticketing system (ServiceNow, BMC, etc.).
• Generate and review daily system health and performance reports.
• Participate in shift rotations including nights/weekends as required.
• Ensure timely communication and status updates to stakeholders.

Requirements:

• 1–3 years of experience in IT operations or command centre/NOC environments.
• Strong understanding of ITIL-based Incident Management.
• Hands-on experience with monitoring and ticketing tools.
• Ability to work in a fast-paced and 24x7 operational environment.
• Good communication and coordination skills.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [e-mail]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: S Benakoppa

Avensys Consulting Pte Ltd

EA License 12C5759

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