Command Center Analyst (NOC & Data Center) (PRIT)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Network Operations Center specialist. The role requires delivering Tier I network support and maintaining communication with both internal and external stakeholders. Candidates should have at least 1 year of experience in a similar fast-paced environment and possess strong technical and customer service skills. This position involves shift work, demanding flexibility and commitment to deadlines.

Qualifications

• Minimum 1 year of experience in a 24/7 Network Operations Center or equivalent.
• Experience in customer service or technical support is required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Deliver Tier I network support and customer service.
• Document and respond to incoming calls, emails, and tickets.
• Generate and publish notifications for stakeholders.

Skills

Customer service

Technical support

Fault isolation and troubleshooting

Communication skills

Multi-tasking

Tools

Microsoft Operating Systems

Office Suite

Visio

Job description

Your Role

This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Global Command Center. This is a shift-based role, requiring flexibility for rotating schedules.

What You’ll Do

• Work a 12-hour morning shift on a rotating schedule.
• Deliver Tier I network support and customer service for mission-critical, 24/7 Data Centers.
• Participate in a weekly on-call rotation supporting 24/7 operations.
• Provide both proactive and reactive assistance to external customers.
• Support the network environment—logging unfamiliar issues, owning resolution efforts, or escalating as required.
• Receive, triage, and respond to incoming phone calls, emails, and portal tickets from internal and external users.
• Detect and analyze alarms to perform basic fault isolation and troubleshooting; escalate to Tier II, Tier III, or management when needed.
• Generate and publish incident, maintenance, and advisory notifications for internal and external stakeholders at site or regional levels.
• Prioritize tasks to meet defined KPIs and service-level commitments.
• Maintain clear, effective communication with Tier II, Tier III, and management for urgent or high-priority cases.
• Document incidents, maintenance, and problem details in real-time.
• Ensure customer SLAs are consistently met.
• Maintain current knowledge through training—both internal and external—as well as continued education and professional development.

What You’ll Need

• Minimum 1 year of experience in a 24/7 Network Operations Center, Contact Center, or equivalent environment.
• At least 1 year of customer service or technical support experience (or equivalent).
• Strong written and verbal communication skills for both colleagues and customers.
• Ability to multi-task and effectively prioritize responsibilities.
• Self-discipline and commitment to meet deadlines consistently.
• Basic proficiency with Microsoft Operating Systems, Office Suite, and Visio.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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