Comcenter Operations Level 1 Operator

ES RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company is seeking a Comcenter Operations Level 1 Operator for a one-year renewable contract. This role involves ensuring smooth AMHS operations through monitoring, fault rectification, and reporting, offering an attractive salary package with allowances and bonuses.

Benefits

Shift Allowance

Completion Bonus

Group Insurance Coverage

Leave Entitlements

Qualifications

• Minimum ITE Information Technology or Telecommunications.
• Prior experience in system monitoring or troubleshooting required.
• Strong analytical and problem-solving skills.

Responsibilities

• Perform Level 1 operational tasks; monitor systems for abnormalities.
• Diagnose and troubleshoot basic system faults.
• Prepare monthly reports summarizing operational metrics.

Skills

Analytical skills

Problem-solving

Communication skills

Education

ITE in Information Technology

Telecommunications or related fields

Tools

Monitoring and reporting tools

Job description

Seeking Singaporean to join as Comcenter Operations Level 1 Operator at SATCC work site on 1 year Contract renewable assignment.

Work hours: 12hrs rotating shift

What you get: up to 3800 Basic Salary + Shift Allowance (Average 200-300 a month) + 1 month Completion Bonus + Group Insurance Coverage + Leave Entitlements

The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.

Key Responsibilities

1. Operations and Monitoring

o Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.

o Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.

o Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.

2. Fault Rectification

o Diagnose and troubleshoot basic system faults and technical issues.

o Apply corrective measures to restore normal operations within defined timelines.

o Collaborate with internal teams to resolve recurring or critical issues.

3. Reporting and Documentation

o Maintain accurate and detailed operational log reports during shifts.

o Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.

4. Communication and Coordination

o Act as a point of contact during operational shifts for updates, escalations, and notifications.

o Ensure seamless handover of duties and information between shifts.

5. Compliance and Standards

o Adhere to organizational and regulatory standards for system operations and fault management.

o Participate in periodic reviews and audits of operational processes.

Key Requirements

• Minimum ITE Information Technology, Telecommunications, or related fields.

• Experience: Prior experience in system monitoring, operations, or technical troubleshooting

• Skills:

o Strong analytical and problem-solving skills.

o Proficiency in using monitoring and reporting tools.

o Effective communication skills for coordination and reporting.

This position offers a unique opportunity to gain hands-on experience in Comcenter operations, ensuring critical systems' uptime and performance.

EA License No: 09C4235 I EA Reg: R1103307 Hong Mei Lin