Collections Officer, Group Risk Management

OCBC Bank; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

Ein etabliertes Finanzinstitut sucht einen Collections Officer, der für die Verwaltung eines Portfolios von nicht leistungsfähigen Konten verantwortlich ist. In dieser spannenden Rolle sind Empathie und Durchsetzungsvermögen gefragt, während Sie mit Kunden zusammenarbeiten, um Rückzahlungslösungen zu entwickeln und gleichzeitig die Unternehmensziele zu erreichen. Sie werden Teil eines dynamischen Teams, das sich der Minimierung von Verlusten und der Sicherstellung der Einhaltung von Richtlinien widmet. Wenn Sie eine Leidenschaft für Risiko-Management und Kundeninteraktion haben, ist dies die perfekte Gelegenheit für Sie, einen bedeutenden Einfluss in der Finanzbranche zu leisten.

Qualifications

• Mindestens 3 Jahre Erfahrung im Inkasso, frische Absolventen sind ebenfalls willkommen.
• Kenntnisse in Inkassotechniken und rechtlichen Verfahren sind erforderlich.

Responsibilities

• Verwalten eines Portfolios von nicht leistungsfähigen Konten zur Erreichung von Teamzielen.
• Verhandeln von akzeptablen Rückzahlungsplänen mit Schuldnern.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Empathie

Urteilsvermögen

Education

Relevante tertiäre oder gleichwertige berufliche Qualifikation

Job description

Job Description - Collections Officer, Group Risk Management (250000CR)

Why Join

As a Collections Officer, your role will be to manage a portfolio of unsecured restructured, non-performing, written off/shortfall accounts with the aim to achieve team targets and individual productivity standards.

How You Succeed

To excel in this role, you'll need to strike a balance between empathy and assertiveness. You will work closely with our customers by developing repayment solutions to help them manage their debts, achieving a good balance between our business needs and customers’ payment abilities. Your ability to communicate effectively, both verbally and in writing, will be essential in negotiating with customers and resolving complex issues.

What You Do

• Work on a portfolio of unsecured restructured, non-performing, written off/shortfall accounts to achieve team targets.
• Manage and achieve productivity standards in terms of dollars collected and call attempts.
• Negotiate with debtors for acceptable repayment plans and negotiated settlement payments.
• Review and assist debtors to restructure their unsecured accounts.
• Take appropriate collection/legal actions for recovery of debt and minimize credit losses.
• Liaise with collection agencies on payment and ensure the payments are received.
• Liaise with lawyers to pursue effective legal actions against debtors, follow up on such actions, and ensure legal bills are submitted timely.
• Ensure that collection actions taken are within corporate guidelines, collection policies, and regulatory requirements.
• Take on additional tasks and/or projects when assigned.

Who You Work With

Group Risk Management works independently to protect, build, and drive our businesses. The team supports good decision-making with strong risk analysis and plays a crucial role in sharpening our competitive edge. It’s about seeking and adopting best-in-class practices, protecting the group from unforeseen losses, keeping risk within appetite, embracing change, and managing growth in one of the world’s strongest banks.

Specifically, you will be part of the Collections Team, under the Group Consumer Credit Risk Management Department, which is responsible for managing credit risk and developing strategies to minimize losses.

Qualifications

Who You Are

• Possess strong communication and effective negotiation skills.
• Knowledge and experience in collections techniques and litigation processes.
• Possess probing techniques and ability to make good judgment in reviewing accounts.
• Effective team player and highly motivated individual.
• Relevant tertiary or equivalent professional qualification.
• At least 3 years of collections experience. Fresh graduates may also apply.