Collections Analyst

Epiq Systems, Inc.; Singapore; Remote; SGD 50,000 - 70,000; Full time

Job summary

Join a growing global company as a Collections Analyst, responsible for managing overdue accounts and improving collection processes. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving skills, and show excellent communication abilities while collaborating closely with both internal and external stakeholders. This position offers an opportunity to join a dedicated team passionate about customer satisfaction and results.

Qualifications

• 3+ years experience in business-to-business collections.
• Experience with US accounts and cultural adaptation in communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Ensure timely collection of invoices and follow-up on assigned accounts.
• Work with sales and client services to manage client accounts.
• Assist in creating collections process documentation.

Skills

Problem solving

Analytical thinking

Attention to detail

Verbal communication

Written communication

Customer focus

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

It's fun to work at a company where people truly believe in what they are doing!Job Description:Job DescriptionJob Title: Collections AnalystEpiq Company/Division: Epiq CollectionsDepartment: FinanceLocation: Corporate Hyderabad, India/RemoteReports To: Director - CollectionsPosition OverviewThe Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.Job Responsibilities Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications Work in conjunction with sales and client services teams to manage the client accounts, and deliver top quality customer service to both internal and external business partners Assist in the creation of collections process documentation as needed Provide specialized custom reporting specific to clients on a monthly or ad hoc basisQualifications and Skills 3+ years experience working in a business-to-business collections environment Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage. Must be able to adapt given the cultural barriers by adjusting your communication style to accommodate our preferences (US Based Communication). Will need to formulate complete, clear, and understandable emails as we are a global company. Has experience working US accounts. Understands currencies, date formats, dollar amounts, verbiage. Speak and understand clearly for phone calls. Be able to make international phone calls. Excellent attention to detail Strong problem solving and analysis skills Excellent verbal and written communication skills and interpersonal skills Positive attitude and strong customer focus Ability to thrive in a fast-paced business environment Demonstrated capability to analyse business processes Independent thinker with high initiative Able to work in stressful situations Ability to manage multiple concurrent activities Advanced skills with Microsoft Excel and Word preferred SAP experience ideal but not required Critical and analytical thinking. This is very important for this position. Will need to be able to act on whatever the client is providing in the email. Will need to be able to determine which internal team they should loop in depending on what their issue/concern is. Research and review an Epiq contract/sow/quote to determine the terms and who the financially liable party is. Can multitask priorities. We have a lot of things going at one time and it can be very overwhelming to anyone that cannot take on multiple tasks.Special RequirementsWork week is 45 hours, plus additional hours as required to meet business requirements.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!,

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