Collections/Accounts Receivables Manager [Financial Institute/Credit Lenders]

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Collections/Accounts Receivables Manager to lead their financial collections team. This role involves overseeing daily operations, implementing effective strategies, and ensuring compliance with legal requirements. The ideal candidate will have a proven track record in collections, strong leadership abilities, and the capacity to enhance customer experiences. With a focus on process improvements and team development, this position offers a rewarding opportunity to make a significant impact in the financial services sector. Join a dynamic environment where your expertise will drive success and contribute to the overall growth of the organization.

Benefits

14 Days Annual Leave

Performance Bonus

AWS (Annual Wage Supplement)

Qualifications

• 5+ years of experience in collections within financial services.
• Strong leadership and team development skills required.

Responsibilities

• Oversee daily operations of the collections department.
• Implement effective collection strategies and manage customer communications.

Skills

Collections Management

Leadership Skills

Bilingual (English and Mandarin)

Analytical Skills

Education

Diploma or equivalent qualification

Tools

Collections Tools

Job description

• Position: Collections/Accounts Receivables Manager [Financial Institutes/Credit Lenders]

• Location: Sin Ming Drive

• Working hours: Monday - Friday 9am - 6pm

• Salary (commensurate with experience): Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave

• Duration: Permanent

• Industry: Automotive/Automobile

Main Responsibilities:

• Execute and oversee the collections department’s daily operational activities.

• Analyse collections MIS to implement effective collection strategies and meet target delinquency & bad debt rates.

• Collaborate with other departments to enhance overall customer experience and resolve issues.

• Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.

• Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.

• Maintain accurate records of customer interaction and payment agreements.

• Identify and implement process improvements to streamline collections operations and adoption of best practices.

• Effective deployment of collections tools including site visits and legal avenues to improve recoveries viz-a-viz costs.

• Other ad-hoc activities assigned.

Requirements:

• Minimum 5 years’ proven collections experience in the hire purchase or financial services industry.

• Minimum Diploma or equivalent qualification.

• Strong leadership skills, with experience developing a team.

• Experience in Auto hire-purchase collections & recoveries is an added advantage.

• Bilingual in English and Mandarin to converse with Mandarin speaking associates.

Email to: [e-mail] or call me at: 6398 5682 for more information.

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/qualifications/preferences, we will reach out to you.