Collection Point Relationship Manager

This is an IT support group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Collection Point Relationship Manager to enhance last-mile delivery operations. In this pivotal role, you will serve as the main liaison between the company and its collection points, ensuring seamless service delivery and fostering strong partnerships. Your responsibilities will include managing operational challenges, analyzing performance metrics, and conducting site visits to provide feedback for continuous improvement. This is an exciting opportunity for a proactive individual who excels in relationship management and problem-solving to make a significant impact in a fast-paced environment.

Qualifications

• 2+ years of experience in relationship management or customer service.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Manage relationships with collection points to ensure high service levels.
• Troubleshoot operational issues and optimize performance metrics.

Skills

Relationship Management

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Logistics

Job description

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

Role Overview:

Join SPX Express as a Collection Point Relationship Manager and play a key role in ensuring seamless last-mile delivery operations. In this role, you’ll be the primary liaison between SPX Express and our network of collection points, fostering strong partnerships, resolving operational challenges, and optimising performance to deliver exceptional service to our customers.

Key Responsibilities:

• Relationship Management: Serve as the primary point of contact for SPX service points, building and maintaining strong relationships with partners to ensure high service levels and customer satisfaction.
• Operational Troubleshooting: Be the point of contact and execute problem solving for collection point issues, such as billing discrepancies, stuck parcels, and other operational challenges, to minimise losses and ensure smooth operations.
• Performance Management: Analyse collection point performance metrics, identify areas for improvement, and implement solutions to scale operation to meet the demand.
• Partner Support: Ensure new partners are well-equipped and knowledgeable about processes and standards.
• Periodic Partner Visits: Conduct periodic site visits to review partner performance. Assess partner operations and provide feedback for continuous improvement.

Requirements:

• Bachelor’s degree in Business, Logistics, or any related field.
• At least 2 years of relevant experience in relationship management, customer service, operations, or a related field.
• Prior experience in last-mile delivery operations is a plus but not mandatory.
• Strong problem-solving skills and the ability to think logically under pressure.
• Excellent communication and interpersonal skills to build and maintain strong partnerships.