Collection and Operations Manager

PINNACLE CREDIT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A financial services company in Singapore is seeking a Manager for Collection and Operations. The role involves managing collections, implementing service strategies, and building a strong team. Ideal candidates should have a degree or relevant experience, excellent communication skills, and 3-4 years in a related position. This is a full-time role with a structured work schedule.

Qualifications

• Minimum 3 to 4 years of relevant experience.
• Ability to maintain strong relationships with clients.

Responsibilities

• Manage collections and oversee operations.
• Implement service strategies and improvements.
• Conduct performance reviews and manage the team.

Skills

Good communication skills

Good presentation skills

Meticulous and good interpersonal skills

Ability to perform under pressure

Education

Degree in any discipline or relevant experience

Job description

Overview

Pinnacle Credit Services is hiring a Manager, Collection and Operations to join the team in Aljunied.

Responsibilities

1. Collection management, operation and project management
2. Implement service strategies and service improvement
3. Conduct performance review including ensuring adherence to the Service Level Agreement
4. Team building and management
5. Maintain strong and cordial relationship with all clients
6. Customer sales and services advocacy
7. Familiar with MAS Guidelines on Outsourcing (OSPAR)
8. System implementation, integration and management
9. Any other ad hoc duties/projects assigned

Requirements

Candidate should possess at least a Degree in any discipline or relevant experience

• Good communication skills, both verbal and written
• Good presentation skills
• Meticulous and with good interpersonal skills
• Able to perform well under pressure and tight deadlines with minimum supervision
• Minimum 3 to 4 years of relevant experience

Working hours

• 9.00am to 7.00pm (Monday to Thursday)
• Friday: 9.00am to 6.00pm
• 5-day work week
• Office hours