coffeeshop sales manager

107 COFFEE SHOP PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee establishment in Singapore is seeking a Manager to oversee daily operations, ensure excellent customer service, and manage staff across multiple outlets. The ideal candidate will have strong leadership skills and experience in similar roles. This position offers the opportunity to make significant improvements to operational efficiency and customer satisfaction.

Qualifications

• Proven experience in operational management in a retail or food service environment.
• Strong interpersonal and communication skills.
• Ability to manage multiple outlets effectively.

Responsibilities

• Oversee daily operations of the coffee shop.
• Provide excellent customer service and manage staff performance.
• Train and supervise coffee shop staff.

Job description

1. Operational Management: Oversee the daily operations of the coffee shop.
   Ensure that the shop is clean, organized, and well-stocked.
   Maintain inventory and order supplies as needed.
   Ensure all equipment is in good working condition and arrange for repairs if necessary.
2. Customer Service: Provide excellent customer service and address any customer complaints or issues promptly.
   Ensure all staff members deliver a high level of customer service.
   Handle customer inquiries and provide information about menu items.
3. Staff Supervision: Train, supervise, and schedule coffee shop staff.
   Monitor staff performance and provide feedback and coaching.
   Ensure all staff follow company policies and procedures.
4. Additional Requirement: Must be able to handle management of more than 1 outlet.