Coffee Machine Technician

Euraco Finefood Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading coffee equipment company in Singapore is seeking a Technical Support Specialist to provide support for coffee machines. Responsibilities include conducting training sessions, performing maintenance and repairs, and ensuring high-quality customer service. Ideal candidates will have experience in machine maintenance and strong problem-solving skills. A technical certification is preferred, along with a Class 3 Driving License.

Qualifications

• Prior experience in coffee machine maintenance or a related technical role preferred.
• Ability to diagnose and troubleshoot issues effectively.
• Willingness to travel for on-site service and support.

Responsibilities

• Provide technical support and demonstrations for coffee machines.
• Conduct training sessions for customers on machine usage and maintenance.
• Perform troubleshooting and repairs for coffee machines and related equipment.

Skills

Problem-solving skills

Customer communication

Teamwork

Education

Technical certification in mechanical or electrical servicing

Job description

Job Description

• Provide technical support to sales team including but not limited to coffee machine demos, events, workshops etc.
• Provide technical insights or knowledge to support sales presentations and customer engagements.
• Conduct training sessions for customers on proper usage, maintenance, and troubleshooting of coffee machines.
• Perform troubleshooting, diagnostics, and repairs for coffee machines and related equipment.
• Conduct preventive maintenance services both on-site and off-site to enhance machine longevity and efficiency.
• Coordinate with sales team to ensure delivery of high-quality and professional aftersales service.
• Respond to customer inquiries, service requests, and complaints in a timely and professional manner.
• Monitor spare parts stock holding and initiate replenishment and ordering of spare parts.
• Keep detailed records of repairs, maintenance, and service reports.
• Any other tasks assigned by the Management.

Requirements & Qualifications

• Prior experience in coffee machine maintenance, repair, or a related technical role is preferred.
• Strong problem-solving skills with the ability to diagnose and troubleshoot issues effectively.
• Ability to communicate with customers effectively.
• Ability to work both independently and as part of a team.
• Willingness to travel for on-site service and support when required.
• Technical certification or relevant training in mechanical or electrical servicing is an advantage.
• Possess Class 3 Driving License is preferred.
• Singaporeans preferred