COE Manager, Ethics Systems & Operations - Global Ethics Office

ByteDance; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ByteDance's Ethics Office Center of Excellence (COE) is seeking a Manager to lead global ethics systems, monitoring, and data-driven improvements across the organization. You will partner with regional teams to drive efficiency, quality, and audibility while upholding policies and governance.

The role focuses on program evaluation, risk reporting, and cross-regional collaboration, with Mandarin proficiency required to engage with China-based stakeholders and review Mandarin materials.

Qualifications

• Bachelor's degree in Business, Risk Management, Compliance, Public Policy, or related field.
• Extensive experience in Ethics & Compliance, Risk Management, Investigations, Legal, or related functions.
• Hands-on experience with case management / Speak Up or helpline platforms.
• Strong analytical and program evaluation skills, with experience in QA, operational monitoring, audit, and translating data into actionable insights.
• Strong project management and stakeholder management skills.

Responsibilities

• Systems & Operational Monitoring: Support design, implementation, and governance of global ethics systems and workflows, including Speak Up platforms, the Case Management System (CMS), dashboards, disciplinary records, and data integration; track operational metrics, conduct QA reviews, manage data requests and lists, and support remediation tracking.
• Speak Up Administration & Policy Coordination: Administer the global Speak Up program — oversee allegation intake channels, perform procedural checks on CMS and non-CMS allegations, coordinate triage and routing of cases, and maintain consolidated disciplinary records; support cross-regional alignment and policy updates.
• Program Evaluation & Risk Reporting: Support global ethics program evaluations, including organisational health checks, benchmarking, assist in preparing executive-level reports for committees, and provide visualised insights on metrics and trends.
• Projects, Innovation & Capability Building: Contribute to strategic projects, including AI applications in ethics operations, pilots, and building enablement resources.

Skills

Strong analytical skills

Project management

Stakeholder management

Mandarin language proficiency

Ethics & Compliance knowledge

Data reporting & dashboards

Education

Bachelor's degree in Business, Risk Management, Compliance, Public Policy, or related field

Tools

Case management CMS

Speak Up platform

Data dashboards

Job description

COE Manager, Ethics Systems & Operations - Global Ethics Office

Location:

Team:

Corporate Functions

Employment Type:

Regular

Job Code:

A202766A

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Responsibilities

Team Introduction:The Ethics Office Centre of Excellence (COE) is a central hub that acts as the strategic support base for operational teams (BU) to achieve three key objectives: enhancing operational efficiency and quality, ensuring robust compliance operations, and supporting management decision-making. The COE team empowers BUs by setting unified global standards, building efficient systems and tools, driving quality and process improvements, and delivering data-driven insights to leadership.

The COE's core mandate spans four pillars:(1) Program Evaluation - measuring the effectiveness and maturity of the global compliance program;(2) Systems and Quality Management - institutionalising processes and boosting efficiency through data, systems, and quality assurance for robust tracking and audibility;(3) Global Standards and Process Optimisation - ensuring consistent implementation across regions and upholding organisational fairness; and(4) Risk Reporting - providing management with visualised, actionable reports.

The COE also leads strategic innovation projects including the application of AI tools to ethics operations.

The Ethics Office, which the COE belongs to, was established to institute and maintain high ethical standards and a culture of integrity through four main pillars: developing an overarching ethical governance program, implementing and maintaining ethics policies and processes, providing education and awareness to employees via communications and training, and ensuring a highly ethical culture by encouraging employees to speak up and ensuring potential misconduct is properly investigated.

As a COE team member, you will partner closely with regional business units to understand operational pain points and support the team in driving measurable improvements in efficiency, quality, compliance, and audibility across the global ethics program. Key responsibilities include:

• Systems & Operational Monitoring: Support the design, implementation, and governance of global ethics systems and workflows, including Speak Up platforms, the Case Management System (CMS), dashboards, disciplinary records, and data integration; track operational metrics (e.g., investigation TAT, overdue cases, quality gaps), conduct quality assurance reviews, manage internal data requests and compliance lists, and support remediation tracking.
• Speak Up Administration & Policy Coordination: Administer the global Speak Up program — oversee allegation intake channels, perform procedural checks on CMS and non-CMS allegations, coordinate triage and routing of cases, and maintain consolidated disciplinary records; support cross-regional alignment and periodic updates of corporate ethics policies (Code of Conduct, Conflicts of Interest, Gifts & Entertainment, Speak Up, NDAH, Social Media Policy, Lark Community Guidelines, etc.) and global operational standards.
• Program Evaluation & Risk Reporting: Support global ethics program evaluations, including organisational health checks, industry benchmarking, assist in preparing executive-level reports for the Ethics Committee, R&R Quarterly Meetings, workforce efficiency reviews, and ad hoc leadership requests, providing visualised insights on ethics metrics, case trends, and program effectiveness.
• Projects, Innovation & Capability Building: Contribute to strategic projects, including AI applications in ethics operations (e.g., AI-assisted reporting, evidence analysis), supporting pilots and helping transition proven solutions to BU teams for global rollout; help build shared enablement resources (wiki, templates, case libraries) and support best-practice sharing between CN and ex-CN teams.

Qualifications

Minimum Qualification(s)

• Bachelor's degree in Business, Risk Management, Compliance, Public Policy, or a related field.
• Extensive experience in Ethics & Compliance, Risk Management, Investigations, Legal, or related functions.
• Hands-on experience with case management / Speak Up or helpline platforms, including data reporting, workflow management, and operational tooling.
• Strong analytical and program evaluation skills, with experience in QA, operational monitoring, audit, and translating data into actionable insights.
• Strong project management and stakeholder management skills, with the ability to drive cross-functional initiatives across regions, cultures, and seniority levels.
• High level of integrity, discretion, and professional judgment when handling sensitive and confidential matters.
• Proficiency in Mandarin is required to engage effectively with China-based stakeholders and review Mandarin-language materials.

Preferred Qualification(s)

• Hands-on experience with AI tooling, process automation, or digital transformation initiatives in a compliance, legal, or regulatory field.
• Experience leading ethics and compliance programs in fast-paced, high-growth, global technology environments, ideally within social media, content platforms, or digital entertainment.
• Experience working with ethics case management systems, internal investigations, risk assessments, and quality assurance processes in a large, matrixed global organization.
• Demonstrated ability to navigate culturally diverse environments and communicate effectively across global teams and leadership.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.