CMS Architect & Tech Lead for Mission Critical Systems

ST ENGINEERING ADVANCED NETWORKS & SENSORS PTE. LTD.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering Advanced Networks & Sensors in Singapore seeks a Senior CMS Architect to lead enterprise CMS platform design, integration, and deployment across on-premise and cloud environments.

You will guide technical governance, work with CRM, telephony, analytics, and databases, and mentor cross-functional teams to deliver mission-critical CMS solutions for public safety, government, and other sectors.

Qualifications

• Knowledge in Computer Engineering, Computer Science, Information Technology, Telecommunications, or a related discipline.
• Minimum 10 years of experience in contact centre, enterprise communications, or customer engagement platforms, with architecture or technical leadership roles.
• Strong expertise in enterprise CMS/contact centre platforms such as Genesys Cloud, Genesys Engage, and related omni channel technologies.
• Proven experience in solution architecture, system integration, platform upgrades, cloud migration, and large-scale transformation projects.
• Hands‑on knowledge of SIP/VoIP, CTI, IVR, APIs, SDK development, databases, virtualization, and enterprise application integration.
• Strong troubleshooting, root cause analysis, and production support capabilities for mission‑critical systems.
• Excellent stakeholder management, consulting, communication, and technical leadership skills, with the ability to lead cross‑functional teams and engage senior customers.
• Experience in public safety, government, financial services, or other highly available mission‑critical environments is highly desirable.
• Working location is in Ang Mo Kio

Responsibilities

• Lead the architecture, design, and technical governance of enterprise and mission-critical CMS/contact centre platforms
• Define and implement system integrations with CRM, telephony, recording, analytics, databases, and other enterprise applications
• Drive CMS platform deployment, upgrades, migrations, and modernization initiatives across on-premise and cloud environments
• Serve as the technical lead for solution design, capacity planning, high availability, disaster recovery, and operational readiness
• Provide expert-level troubleshooting, root cause analysis, and production support for complex system and integration issues
• Engage stakeholders to gather requirements, conduct technical workshops, and translate business needs into scalable solutions
• Support tender bids, technical proposals, project planning, implementation governance, and vendor management activities
• Evaluate and adopt emerging technologies, including AI, automation, and analytics, to enhance CMS capabilities and operational efficiency

Skills

CMS architecture

SIP/VoIP

CTI

IVR

APIs

SDK development

Cloud migration

Stakeholder management

Technical leadership

Enterprise CMS

Education

Bachelor's degree in Computer Science/Engineering

Tools

Genesys Cloud

Genesys Engage

Job description

ST Engineering Advanced Networks & Sensors in Singapore seeks a Senior CMS Architect to lead enterprise CMS platform design, integration, and deployment across on-premise and cloud environments.

You will guide technical governance, work with CRM, telephony, analytics, and databases, and mentor cross-functional teams to deliver mission-critical CMS solutions for public safety, government, and other sectors.