Cluster Sales Manager, Events

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking an Events Sales Manager to drive revenue through direct sales and oversee catering and events for the hotel. You will liaise with clients on logistics and event management for meetings and accommodations, building strong relationships to secure repeat business.

The role requires collaboration with Banquet and departments, with proficiency in Opera iCloud and MS Office. You will prepare proposals, contracts, and forecasts, while delivering exceptional luxury

Qualifications

• Diploma/Degree in Marketing/Tourism/Hospitality Management/Travel or related disciplines.
• Minimum 2-3 years' experience in Sales within the Hospitality Industry or premium venue environment.
• Good communication skills and shows initiative.
• Well versed in systems such as Opera iCloud.
• Proficient in Microsoft Office applications.

Responsibilities

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Establish strong working relationship with meeting event organisers and maintain accurate and updated information about their needs for their function.
• Manage events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Negotiate and review meeting and events packages offered to clients
• Produce bi-weekly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed meeting events
• Be up to date with current meeting and competitive packages in the market
• Confident and professional approach when dealing with clients suppliers
• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Prepare event orders, proposals, confirmation and other agreements
• Perform other duties as assigned
• Maintaining a close working relationship with Vendors and Partners

Job description

JOB SUMMARY

As Events Sales Manager, you will responsible for driving business through direct sales solicitation and support overall catering and events revenue for the hotel. You will liaising with clients on the logistics and event management for meeting events and any related accommodation. To build up powerful customer relationships that deliver repeat business. Consistently strive to develop relationships with new and repeat booking customers to increase revenue and demand. Proficient in the application of all sales and catering booking systems and processes to maintain customer profiles.

WHAT YOU WILL BE DOING:

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Establish strong working relationship with meeting event organisers and maintain accurate and updated information about their needs for their function.
• Manage events functions to achieve the optimum departmental revenue targets
• Follow up on potential sales leads
• Negotiate and review meeting and events packages offered to clients
• Produce bi-weekly sales-related reports and sales forecasts for assigned area of responsibility.
• Prepare contracts for confirmed meeting events
• Be up to date with current meeting and competitive packages in the market
• Confident and professional approach when dealing with clients suppliers
• Promote guest satisfaction and encourage referrals
• Handle feedback and resolve complaints from guests
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Follow up with clients regularly during and after departure to ensure satisfaction
• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Prepare event orders, proposals, confirmation and other agreements
• Perform other duties as assigned
• Maintaining a close working relationship with Vendors and Partners

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Diploma/Degree in Marketing/ Tourism/Hospitality Management/Travel or related disciplines
• Minimum 2-3 years' experience in Sales within the Hospitality Industry or premium venue environment
• Good communication skills and shows initiative
• Well versed in systems such as: Opera iCloud
• Proficient in Microsoft Office applications
• Flexible work approach

Key Competencies:

• Impeccable grooming and professional presence consistent with luxury brand standards.
• Culturally sensitive and adept at engaging with diverse, international clientele.
• Creative mindset with a flair for curating memorable, brand-appropriate experiences.
• Resilient, proactive, and solutions-focused, thriving in a fast-paced dual-brand environment.