Cluster Reservations Guest Service Executive (Conrad Singapore Marina Bay & Conrad Singapore Or[...]

Hilton Worldwide, Inc.; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Cluster Guest Service Executive to provide exceptional service and support for hotel reservations. In this dynamic role, you will be the first point of contact for guests, ensuring their inquiries are handled with professionalism and efficiency. You will play a key role in converting inquiries into business while fostering a culture of excellence in customer service. With opportunities for growth and the chance to be part of a global hotel organization, this position offers a rewarding experience for those passionate about hospitality and guest satisfaction.

Benefits

Holiday Entitlement

Go Hilton Programme Membership

Discounts on Products and Services

Qualifications

• Proficiency in customer service and communication is essential.
• Vocational training in a related field is preferred.

Responsibilities

• Serve as the first line of inquiry for all reservations.
• Provide prompt and efficient service while maintaining standards.
• Assist in generating sales leads and managing reports.

Skills

Customer Service

Communication Skills

Organizational Skills

Proficiency with Computers

Positive Attitude

Education

Vocational Training in Related Field

Tools

Microsoft Office

Job description

Overview of Role

A Cluster Guest Service Executive with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

What will I be doing?

As Cluster Guest Service Executive, you will serve as the first line of inquiry for all reservations within the hotel - Conrad Centennial Singapore & Conrad Singapore Orchard. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Guest Service Executive will be responsible for performing the following tasks to the highest standards:

1. Efficiently convert enquiries into contracted business
2. Respond positively to enquiries to develop future sales leads
3. Identify sales leads, as appropriate
4. Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
5. Provide prompt and efficient service while maintaining the hotel brand standards
6. Monitor the standards and performance of the team member together with Reservations Supervisor with an emphasis on training and teamwork.
7. Generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
8. Assist Reservations Supervisor on daily follow-up/reports such as no show and cancellation reports to maximize revenue opportunity.
9. Perform other duties and responsibilities as assigned or required by the management

A Cluster Guest Service Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

1. Proficiency with computers and computer programs, including Microsoft Office
2. Outstanding administration and organizational skills
3. Good command of written and spoken English
4. Highly professional in telephone manner and excellent communication skills
5. Ability to work independently
6. Positive attitude and committed to delivering a high level of customer service
7. Vocational training in related field, preferred
8. Previous experience in a reservations environment, preferred

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.