Cluster iT Specialist

St. Regis Hotels; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

The St. Regis Hotels in Singapore is seeking a hands-on IT support professional to install, configure, manage, and maintain computer networks, workstations, and related systems.

You will assist guests and staff, train users on security best practices, and troubleshoot technical issues across LAN/WAN and applications. Responsibilities include coordinating equipment installations, maintaining inventory, and ensuring data backup integrity, while adhering to company policies and protecting

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Install, configure, manage, maintain, test, evaluate, and repair computer networks and workstations.
• Provide end-user support for all applications and communicate with guests and staff.
• Train users on proper use and security of systems and refer major problems to vendors/technicians.
• Plan and coordinate IT-related equipment installations, changes, and system enhancements.
• Maintain inventory and ensure backup tapes are secured.
• Follow Marriott policies and maintain confidentiality of proprietary information.

Skills

Technical support

Network troubleshooting

Customer service

Documentation

Education

Technical/Trade/Vocational degree

Tools

POS systems

Inventory management

Backup procedures

Job description

Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical, Trade, or Vocational School Degree.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.