Cluster Hotel General Manager

Private Advertiser; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A premier hotel in Singapore is seeking a Cluster General Manager to oversee operations and maximize revenue. The ideal candidate will have extensive experience in hotel management, a strong background in sales and revenue generation, and the ability to enhance guest satisfaction and team engagement. This leadership role requires strategic vision and operational excellence to drive sustainable growth and maintain high service standards.

Qualifications

• Minimum 5+ years hotel General Manager experience required.
• Experience in Singapore hospitality market essential.
• Strong knowledge of revenue management and budget expertise.

Responsibilities

• Ensure efficient hotel operations and maximize financial returns.
• Drive commercial success through sales, revenue, and marketing teams.
• Develop and implement strategies for performance improvement.

Skills

Sales

Revenue Management

Food and Beverage

Leadership

Communication

Organizational Skills

Analytical Skills

Education

Bachelor's Degree

Master’s Degree

Job description

The Cluster General Manager (Lifestyle), is responsible to ensure the efficient and effective operation of the hotel so as to maximize financial returns whilst maintain the highest standards of guests' experience.

Responsible for overall success of the hotel. Ultimately responsible for maximizing the revenue, increasing market share, GOP and EBITDA of the hotel. Works to continuously improve revenue, productivity, guest service, employee engagement and profit.

• Drives innovation to enable the hotel to achieve a sustainable competitive advantage amongst similar hotels in Singapore.

• Drives the Commercial success of the hotel by leveraging each of the commercial functions – Rooms, Food and Beverage, and Meetings and Events - and drives the teams towards the common goal. This should include Sales, Revenue, Digital Marketing, Loyalty & Distribution teams.

• Actively measures performance in all areas and leverages analytics and innovation to drive continuous improvement.

• Owns and implements revenue, marketing and sales strategy for all commercial functions in conjunction with regional revenue manager, head of food and beverage, head of sales, and corporate office (as required).

• Partner for developing new business for the company working with our revenue and sales teams.

• Develops and drives balanced scorecard metrics together with the team.

• Uses data and analytics to continuously improve performance in all areas

• Responsible for building a strong service culture focused on outstanding guest care.

• Ensures a cadence of reviews and accountability for performance and ensures structured action plans are implemented to address gaps or opportunities.

• Ensures regular communication with other hotel General Managers and relevant support executives to ensure the effective management of the hotel.

• Oversees the creation and/or revisions of hotel budgets for the financial year (forecasts) and monitor achievement and action shortfalls.

• Review all capital expenditure as approved by Procurement and various HODs.

• Develops marketing and promotional programmes and strategies in conjunction with Regional Marketing and Sales personnel.

• Manage performance by measuring and recognizing success and addressing shortcomings and underachievement.

• Ensure continuously high standards of hotel administration and financial reporting through Hotel Financial Controller

• Ensure implementation and adherence to Group Human Resources Policies, Practices and Procedures

• Ensure compliance with all laws, standards, and policies. Ensures immediate and effective corrective action is taken on any internal control weaknesses or breach of procedure identified by internal audit, external audit, or other sources.

• Ensure maintenance and care of assets through agreed property standards and by working with the Global Technical Services team

• Attend to ad hoc responsibilities and functions as directed.

• Builds ties in the community to promote the hotel and bring the community into the hotel.

• Actively seek ways to deliver a memorable guest experience and empower & inspire the hotel team to do the same

• Maximise revenue opportunities and control costs in line with targets, while providing added value to hotel guests

• Creates an environment where team work is encouraged and recognized.

• Creates an environment where creativity and innovation are recognised & rewarded.

• Initiates and monitors Energy conservation plan & strategy.

• Ensures the safety and quality of the building, facilities and services through implementation of preventive maintenance plan & crisis Management plan.

Job Requirements:

• Minimum of 5+ years hotel General Manager experience is required

• Experience in the Singapore hospitality market is a must

• Strength in sales, revenue management, and food and beverage

• Bachelor's Degree with a Master’s degree preferred.

• Strong knowledge of local market desirable

• Ability to plan, direct, and coordinate the daily operations of the property

• Knowledge of data and analytics a strong plus

• Strong leadership and communication skills

• Ability to assure optimum performance and continual improvement in guest service, employee satisfaction, sales/marketing, property appearance, and profit/financial controls

• Ability to build a strong service culture

• Excellent communication, organizational and time management skills

• Proven experience in developing and maintaining and leading strong and effective working teams

• Budget and P&L expertise

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency

• Ability to evaluate trends, new approaches and practices in order to improve guest and team satisfaction and overall operational success

• Tangible track record in maintaining and improving department profitability

• Achievements that show resourcefulness, creativity, initiative and the ability to multi-task

• Tech-Savvy Skill Set

• Hands-on mentality & enjoy being in a dynamic “hands on” work environment