Club Manager

JC2 FITNESS PTE. LTD.; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

JC2 FITNESS PTE. LTD. is seeking an energetic, responsible Club Manager to lead day-to-day operations of a fitness club in Singapore. You will drive membership sales, ensure excellent member experience, manage staff, and uphold facility standards as a hands-on leader.

The role requires strong leadership, sales focus, and a proactive approach to problem solving, with a passion for fitness and community building.

Qualifications

• Nationality: Singaporean, PR or Malaysian only.
• Experience in fitness, retail, hospitality, sales or customer-facing environment preferred.
• Supervisory or managerial experience will be an advantage.
• Strong leadership and people-management skills.
• Strong sales and customer-service mindset.
• Able to communicate confidently and professionally with members and staff.
• Organised and able to manage multiple priorities in a fast-moving environment.

Responsibilities

• Oversee daily club operations and ensure smooth running of facilities and services.
• Lead and supervise the club team, including Sales Representatives and Personal Trainers.
• Drive membership sales and work towards monthly sales and revenue targets.
• Monitor sales enquiries, leads, conversions, renewals and member retention.
• Ensure prospective members receive timely follow-up and a positive sales experience.
• Maintain high standard of member service and handle feedback and complaints professionally.
• Build relationships with members to foster a welcoming gym community.
• Ensure gym is clean, safe, presentable and well maintained.

Skills

Leadership

Sales mindset

Customer service

Staff management

Communication

Job description

24/7 FITNESS

Employment Type: Full-Time

Location: Kallang & MacPherson

We are looking for an energetic, responsible andcommercially driven Club Manager to lead the day-to-day operations ofour fitness club.

The Club Manager will be responsible for the overall performance of the club, including membership sales, member experience, staff management, facility standards and operational matters. This is a hands-on role suited for someone who enjoys working with people, solving problems and taking ownership of the business.

Key Responsibilities

• Oversee the daily operations of the club and ensure smooth running of all facilities and services.
• Lead and supervise the club team, including Sales Representatives and Personal Trainers.
• Drive membership sales and work towards the club's monthly sales and revenue targets.
• Monitor sales enquiries, leads, conversions, renewals and member retention.
• Ensure prospective members receive timely follow-up and a positive sales experience.
• Maintain a high standard of member service and handle member feedback, enquiries and complaints professionally.
• Build relationships with members and help develop a welcoming and positive gym community.
• Ensure the gym is clean, safe, presentable and well maintained at all times.
• Conduct regular checks of gym equipment and facilities and coordinate repairs or maintenance where required.
• Ensure staff and members comply with the club's policies, procedures and house rules.
• Manage staff schedules, attendance and daily work allocation.
• Support recruitment, onboarding, coaching and performance management of club employees.
• Monitor access control, security, incidents and other operational matters.
• Assist with local marketing activities, promotions, events and community outreach.
• Work closely with Management on club performance, operational improvements and business development opportunities.
• Perform other reasonable duties required for the effective operation of the club.

Requirements

• Singaporean, PR or Malaysians only
• Prior experience in fitness, retail, hospitality, sales or another customer-facing environment is preferred.
• Supervisory or managerial experience will be an advantage.
• Strong leadership and people-management skills.
• Strong sales and customer-service mindset.
• Able to communicate confidently and professionally with members and staff.
• Self-motivated, responsible and comfortable taking ownership of problems.
• Organised and able to manage multiple priorities in a fast-moving environment.
• Comfortable using basic computer systems and administrative tools.
• Able to work flexible hours when required, including occasional weekends or public holidays.
• Interest in fitness and an active lifestyle is strongly preferred.
• Ability to speak conversional Mandarin is an advantage.

What We Are Looking For

We are looking for someone who treats the club as if it were their own business. You should be comfortable engaging members, supporting the team, driving sales and stepping in whenever something needs to be done.

The successful candidate will have the opportunity to play an important role in building the club's culture, community and long-term success.