Club Director

MEMBERS ONLY HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A premier hospitality company is seeking a Club Director for their Mandala Club to ensure operational excellence and financial success. The ideal candidate will possess a passion for enhancing member experiences through a strong focus on staff development and operational efficiencies, along with extensive experience in food and beverage operations.

Qualifications

• 10+ years previous experience in hospitality management.
• Working knowledge of data analysis and KPI metrics.
• Experience in food and beverage operations.

Responsibilities

• Oversee daily operations and financial performance of the club.
• Drive member engagement and satisfaction.
• Implement cultural transformation and high-performance culture.

Skills

Communication Skills

Organizational Skills

Leadership

Analytical Skills

Problem Solving

Customer Service

Job description

ROLE.

ROLE OVERVIEW

The Club Director, Mandala Club reports directly to the Singapore General Manager and is responsible for the daily operation of the outlets and for ensuring the financial performance of the business is aligned with the published budget. The role works closely with the Culinary and the Beverage Directors to deliver consistent growth of Food and Beverage sales, as well as with the Membership and Marketing Teams to maximize occupancy of the venue.

Of primary importance is the continual improvement of the property by ensuring operational efficiency, member and guest experience, staff retention, and maximizing profit. Through day-to-day staff management, the Club Director of Operations is an ambassador for the Mandala brand and fully embraces our ethos and work ethic.

KPIs across the organization are categorized as below, with varied weighting across business units and departments:

● The Mandala Culture & Team Engagement

● P&L Delivery

● Member Satisfaction

● Member Growth/Acquisition

● Member Engagement

KEY OBJECTIVES & DELIVERABLES.

MAIN RESPONSIBILITIES

PEOPLE & CULTURE

● Model the Mandala Way and bring our values into everything we do.

● Support the implementation of cultural transformation across all functions in collaboration with the Human Resources Department.

● Develop and integrate staffing programs designed to attract the highest calibre of talent while satisfying the needs of our members.

● Create a high-performance culture.

● Nurture and foster the next generation of leaders within the organization.

● Take central ownership of “Brand/Club Bible”. Full development with key stakeholders of Policies and SOPs to allow business expansion in line with the Mandala Vision, Mission, and Values.

OPERATIONAL KPIs

● Oversees the financial performance of the outlets to ensure margins and costs are aligned to budgets.

● Oversees the daily operations of the property.

● Drives covers to meet or exceed the budgeted capacity.

● Ensures maintenance schedules are in place and executed in a timely manner to keep the building maintained to company standards.

● Executes regular analysis of Food and Beverage trends to maintain Mandala’s position as a leading organization in the Hospitality Industry.

● Proactively responds to memberfeedback on offering and service.

● Creates and implements SOPs to deliver service excellence through all departments.

● Supports the Culinary team to maintain a menu offering that promotes sustainability.

● Oversees the execution of the Cultural Events Program to drive member experience and engagement.

● Nurtures ownership and team development to attract and promote talents for the Group.

● Implements a Team Development Program to foster team success and career growth.

● Supports HR Functions through the recruitment and the hiring process.

● Implements appraisals and regular assessments of the team as per company standards.

● Implements weekly and monthly cleaning and maintenance schedules to ensure the outlets retain consistently high standards of cleanliness.

● Oversees the maintenance of the FF&E.

● Cultivates partnership and commercial relationships to secure business leads.

● Ensures compliance with all health and safety regulations.

● Is in charge of the Building and Facility Department’s quality assurance.

THE RIGHT PERSON

● A passion for hospitality and delivering exceptional lifestyle experiences.

● Curious and passionate about consumers and building brands.

● Great attention to detail.

● Extremely disciplined and focused to achieve agreed targets within given deadlines.

● Broad thinker.

● A trouble-shooter; must be able to critically analyse and tackle problems and present viable solutions.

● Passionate about what we are and what we do; this person needs to be passionate about Mandala hospitality and lifestyle.

● Have entrepreneurial spirit; must be able to deal with ambiguity and willing to take risks as needed.

● Possess strong communication skills.

● Able to communicate clearly at all levels within an organization.

● Be open to new ideas, adventurous and practical simultaneously.

● Able to lead and inspire the team.

● Able to identify and set aces in places across the business.

● Driven by the desire to win and for continuous improvement.

● Proven ability to work cross-functionally.

THE RIGHT EXPERIENCE

● 10+ years previous relevant experience required with proven food and beverage acumen.

● Working knowledge of data analysis and KPIs/operation metrics.