Cloud Support Engineer (AWS / Government Sector)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 91,000 - 109,000; Full time

Job summary

ScienTec Consulting Pte Ltd is seeking an Operations Support Engineer to ensure the stability and reliability of enterprise applications and cloud environments. You will provide L3 code-level troubleshooting, working closely with developers, infrastructure, security teams and business users.

Working hours are Mon-Fri with a central Singapore location. This contract role involves incident, problem and change management, AWS/cloud environment support, monitoring, automation opportunities, and 24/7

Qualifications

• Degree in Computer Science, Information Technology or related field.
• Experience with incident, problem and change management processes.
• Experience with monitoring/APM tools such as AWS CloudWatch.
• Familiarity with ITSM/service management tools such as Zendesk, ServiceDesk or similar.
• Familiarity with automation or Infrastructure-as-Code tools such as Terraform or Ansible.

Responsibilities

• Provide L1, L2 and L3 application support, including troubleshooting and minor code-level fixes.
• Monitor production and non-production environments to ensure system availability, performance and reliability.
• Manage application, infrastructure and security incidents, ensuring timely resolution within SLA.
• Perform root cause analysis and coordinate with development, infrastructure, security and vendor teams.
• Support AWS/cloud environments, including environment setup, configuration and operational activities.
• Implement and maintain monitoring and alerting using tools such as AWS CloudWatch and APM solutions.
• Support change, incident and problem management processes using ITSM tools.
• Manage system access and privileged access controls across test and production environments.
• Identify opportunities for automation and operational improvements to reduce manual effort and downtime.
• Maintain operational procedures, technical documentation, service records and audit documentation.
• Prepare operational reports and updates for stakeholders.
• Support 24/7 production operations and coordinate with internal teams and vendors when required.

Skills

L3 troubleshooting

AWS

Monitoring

ITSM

Security

Education

Degree in Computer Science or IT

Tools

AWS CloudWatch

Zendesk/ServiceDesk

Terraform

Ansible

Job description

We are looking for an Operations Support Engineer to support the day-to-day operations, stability and reliability of enterprise applications and cloud environments. You will provide L3 code-level troubleshooting, working closely with developers, infrastructure teams, security teams and business users.

Working Hours: Mon-Fri
Working Location: Central
Job Type: Contract
Salary Package: Up to $9000 (basic) + AWS

Responsibilities

• Provide L1, L2 and L3 application support, including troubleshooting and minor code-level fixes.
• Monitor production and non-production environments to ensure system availability, performance and reliability.
• Manage application, infrastructure and security incidents, ensuring timely resolution within SLA.
• Perform root cause analysis and coordinate with development, infrastructure, security and vendor teams.
• Support AWS/cloud environments, including environment setup, configuration and operational activities.
• Implement and maintain monitoring and alerting using tools such as AWS CloudWatch and APM solutions.
• Support change, incident and problem management processes using ITSM tools.
• Manage system access and privileged access controls across test and production environments.
• Identify opportunities for automation and operational improvements to reduce manual effort and system downtime.
• Maintain operational procedures, technical documentation, service records and audit documentation.
• Prepare operational reports, system statistics and updates for stakeholders.
• Support 24/7 production operations and coordinate with internal teams and vendors when required.

Requirements

• Degree in Computer Science, Information Technology or a related field.
• Good understanding of incident, problem and change management processes.
• Experience with monitoring/APM tools, such as AWS CloudWatch.
• Familiarity with ITSM/service management tools such as Zendesk, ServiceDesk or similar.
• Familiarity with automation or Infrastructure-as-Code tools such as Terraform or Ansible.
• Experience with access control, security operations and production environment management.
• Exposure to AWS AI services, RAG, AI applications, workflow automation or data lakes will be an advantage.
• Strong troubleshooting, problem-solving and communication skills.

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Elane YapTheng Yu- R1989397

ScienTecConsulting Pte Ltd - 11C5781