Cloud Support Engineer

ERP21 PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cloud services provider in Singapore is seeking a Cloud Support Engineer to ensure service availability and performance in cloud environments. The successful candidate will manage system stacks, monitor performance, and implement security measures. Candidates should have at least 3 years of experience, with a background in AWS and Linux systems. Strong communication skills and a customer-oriented approach are essential.

Qualifications

• Minimum 3 years of relevant working experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Self-motivated, customer-oriented and a strong team player.

Responsibilities

• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tune operating systems running in the Cloud environment.
• Manage the system patching and security hardening implementation.

Skills

AWS Cloud

Linux Scripting

System Security

Effective Communication

Education

Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems

Tools

AWS

Redhat Enterprise System

Active Directory

Job description

Summary of the Role:

The Cloud Support Engineer is responsible to ensure service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services of large system.

The operational tasks required need to be fulfilled in a timely, co-operative and professional manner with the other infrastructure engineering teams.

Responsibilities:

• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Identifying potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents and issue according to customer’s processes.
• Manage the system patching and security hardening implementation.
• Any other ad-hoc duties as required or assigned

Requirements:

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline.
• Minimum 3 years of relevant working experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Certification as an AWS or equivalent Cloud Computing Engineer is preferred.
• Certification in Linux System is an added advantage.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
• Working knowledge and exposure in Identify and Access Management System will be given priority.
• Automation, scripting experience with Linux Scripting will be an advantage.
• Take initiative, upkeep responsibilities and has a sense of urgency.
• Effective verbal and written communication skills.
• Self-motivated, customer-oriented and a strong team player.