Cloud Support Engineer

TOSS-EX PR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cloud solutions company in Singapore is seeking a Cloud Support Engineer to ensure service availability and performance of cloud systems. Responsibilities include managing system stacks, monitoring performance, and resolving incidents. Candidates should have experience with Linux/Windows environments and a strong focus on customer service.

Qualifications

• Experience managing cloud environments and provisioning core infrastructure services.
• Ability to monitor, analyze and tune system performance for Linux and/or Windows in the cloud.
• Familiarity with incident management processes and customer-oriented service delivery.

Responsibilities

• Manage full system stacks from the OS through custom applications and system security.
• Monitor and analyze systems performance data, logs, and tune operating systems.
• Identify bottlenecks in applications’ performance, troubleshoot and resolve incidents.

Skills

Cloud environments management

System performance monitoring

Incident management

Linux scripting

Security hardening

Job description

Overview

The Cloud Support Engineer is responsible for ensuring service availability, performance and a good security posture of the systems running in the Cloud environment, in provisioning core infrastructure services for large system deployments. The role works with other infrastructure engineering teams to fulfill operational tasks in a timely, cooperative and professional manner.

Responsibilities

• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments
• Monitor and analyze systems performance data, logs, and tune operating systems (Linux and/or Windows) running in cloud environments
• Identify potential bottlenecks in applications’ performance, troubleshoot and resolve Operating System and Application related incidents according to customer processes
• Manage system patching and security hardening implementation
• Perform any other ad‑hoc duties as required or assigned
• Working knowledge and exposure in Identify and Access Management systems will be given priority
• Automation and scripting experience with Linux scripting is an advantage
• Take initiative, uphold responsibilities and have a sense of urgency
• Effective verbal and written communication skills
• Self-motivated, customer-oriented and a strong team player

Qualifications

• Experience managing cloud environments and provisioning core infrastructure services
• Ability to monitor, analyze and tune system performance for Linux and/or Windows in the cloud
• Familiarity with incident management processes and customer-oriented service delivery
• Experience with patch management and security hardening
• Automation or scripting experience in Linux environments
• Strong communication skills and teamwork orientation