Cloud Operations Manager

ASIAPAC TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology service provider is seeking an experienced IT Operations Manager in Singapore to oversee and optimize IT infrastructure and service delivery. The ideal candidate will ensure high service standards, manage technical teams, and drive operational efficiency. The position requires strong leadership capabilities and at least 5 years of IT operations experience in a managerial capacity.

Qualifications

• Minimum 5–8 years of IT operations experience, with at least 3 years in a managerial role.
• Experience managing IT operations for multiple clients in a managed services environment.
• Familiarity with compliance frameworks such as ISO 27001 and NIST.

Responsibilities

• Oversee overall IT operations including network, servers, and cloud services.
• Ensure system reliability, uptime, and performance.
• Manage IT assets, procurement, and vendor relationships.

Skills

IT operations management

IT infrastructure knowledge

Leadership

Problem-solving

Communication skills

Cybersecurity knowledge

Education

Bachelor's degree in IT or related field

Tools

ITSM tools (ServiceNow, Jira)

Cloud platforms (AWS, Azure, GCP)

Virtualization (VMware, Hyper-V)

Job description

Job Overview:

We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service standards for clients.

Key Responsibilities:

• Oversee the overall IT operations, including network, servers, cloud services, security, and end-user support.
• Ensure system reliability, uptime, and performance across multiple client environments.
• Manage IT assets, procurement, and vendor relationships.
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Develop and implement best practices for IT service management (ITSM) and ITIL frameworks.
• Handle incident, problem, and change management processes efficiently.
• Lead and mentor IT support, infrastructure, and operations teams.
• Provide technical guidance and oversee troubleshooting of complex IT issues.
• Ensure continuous training and upskilling of the IT team.
• Implement cybersecurity measures and compliance with industry standards (ISO 27001, NIST, etc.).
• Monitor IT security threats and vulnerabilities, ensuring proactive mitigation.
• Ensure compliance with regulatory requirements and data protection policies.
• Lead IT projects such as system migrations, upgrades, and cloud adoption.
• Drive automation and process improvements to enhance efficiency and reduce downtime.
• Collaborate with internal and external stakeholders to align IT strategies with business goals.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Minimum 5–8 years of IT operations experience, with at least 3 years in a managerial role within an SI environment.
• Strong knowledge of IT infrastructure (servers, networking, storage, cloud).
• Experience with ITSM tools (e.g., ServiceNow, Jira) and monitoring tools.
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper-V).
• Understanding of cybersecurity best practices and compliance frameworks.
• Strong leadership and team management capabilities.
• Excellent problem-solving, decision-making, and analytical skills.
• Effective communication skills for both technical and non-technical stakeholders.
• ITIL, PMP, CISSP, or cloud certifications (AWS, Azure, GCP) are a plus.
• Experience in managing IT operations for multiple clients in a managed services environment.