Cloud Network Engineer

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global network solutions provider in Singapore is seeking an experienced Network Engineer with 9-12 years of experience to support their global network infrastructures. The role involves troubleshooting, technical incident management and mentoring team members. Ideal candidates will have advanced networking skills, Cisco certifications, and experience in a global support model. Competitive salary and benefits offered.

Qualifications

• 9-12 years of Network Engineer experience supporting global network infrastructures.
• Extensive hands-on experience with Cisco ASR, ISR and Catalyst product families.
• Expert level knowledge in troubleshooting, implementing, optimizing and testing routing protocols.

Responsibilities

• Handling tickets / Incidents via ServiceNow platform.
• Lead technical incident calls as a SME.
• Perform root cause analysis of raised issues.

Skills

Network Engineer experience

Layer 2 and Layer 3 networking

Technical incident management

Routing protocols (BGP, OSPF)

Cisco certifications (CCIE)

Education

Bachelors degree in Engineering/Information Technology/Computer Science

Tools

Cisco ASR, ISR, Catalyst

Cisco Meraki Devices

F5 Load balancers

AWS Load Balancers

Cisco SD-WAN

Job description

Responsibilities

• Handling tickets / Incidents via ServiceNow platform

• Lead technical incident calls as a SME

• Troubleshooting and providing break fix support to technical issues

• Perform root cause analysis of raised issues

• Defining process improvements and ensuring that the processes are adhered to

• Take shared ownership of resolving issues in a SLA driven environment

• Mentoring / training team members as a SME

• Testing and auditing as required from time to time

• Improves and maintains customer and employee satisfaction

• Work as part of a Follow the Sun support global support model

Skills Requirement

• Bachelors degree in Engineering/Information Technology/Computer Science / Related Field

• 9-12 years of Network Engineer experience supporting global network infrastructures.

• Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment

• Engineering level Hyperscalers accreditation

• Experience in working as part of a global support (follow the sun) model

• Cisco CCIE and other industry standard networking certifications

• Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.

• Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.

• Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.

• Extensive hands-on experience with:

o Cisco ASR, ISR and Catalyst product families

o Cisco Meraki Devices MS and MX Series.

o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches

o Wireless LAN technologies – Cisco and Aruba

o F5 Load balancers

o Cisco SD-WAN

Technical Skills

• Deep knowledge in R&S

• AWS Certified Advanced Networks / Cloud Architect or Azure Network components.

• Native AWS Load Balancers experience

• Hyperscalers integration with on-prem DCs, sites and application impacts.

• Capacity planning for hyperscalers and on-prem components

• Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)

• SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)

• Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)

EA Number: 11C4879