Cloud Infrastructure Engineer (System and ServiceNow Experience)

Assurity Trusted Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology partner seeks a skilled Cloud Infrastructure Engineer to oversee the ServiceNow platform and manage cloud infrastructure. This role encompasses optimizing performance, ensuring system reliability, and collaborating with teams to deliver agile solutions in a dynamic digital landscape. Ideal candidates will have a strong background in ServiceNow administration and cloud management, along with excellent communication skills.

Benefits

Promotes a learning culture and encourages growth.

Contract staff enjoy benefits similar to permanent employees.

Qualifications

• At least 3 years of hands-on experience in ServiceNow platform administration.
• Proficient in RHEL & Windows, AWS, Azure.
• Excellent communication skills for engaging non-technical audiences.

Responsibilities

• Manage health and performance of ServiceNow platform including upgrades and maintenance.
• Monitor cloud infrastructure components for high availability and performance.
• Troubleshoot and resolve platform and cloud infrastructure issues.

Skills

ServiceNow platform administration

System Administration

Cloud Solutions

Networking

Python scripting

Bash scripting

Education

ServiceNow Certified Implementation Specialist

Cloud certifications (AWS/Azure)

Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a trusted partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication, governance and assurance services, to managed processes. In a dynamic digital and cyber landscape, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies, and commercial partners to mitigate cyber risks and enhance security postures.

We are seeking an experienced individual to join us as a Cloud Infrastructure Engineer (System Administration and ServiceNow). This position is offered as a contract employment.

You will be part of the Service Management and Insights Platform (SMIP) Team, supporting Agile solution delivery and managing key services on the whole-of-government (WOG) platform. The role primarily involves administration and management of the ServiceNow platform, along with maintaining and optimizing other cloud infrastructure components. The ideal candidate will have a strong background in ServiceNow platform administration, cloud infrastructure management, and a passion for system reliability, security, and scalability.

Key Responsibilities:

1. Manage the health and performance of the ServiceNow platform, including upgrades, patches, and maintenance.
2. Configure and maintain ServiceNow modules (e.g., ITSM, CSM) to meet business needs.
3. Ensure compliance with governance standards and best practices for ServiceNow.
4. Troubleshoot and resolve platform issues and incidents.
5. Maintain optimal platform operation regarding availability, capacity, security, and business continuity.
6. Monitor and maintain cloud infrastructure components (AWS, Azure) for high availability and performance.
7. Assist in designing and deploying secure, scalable cloud solutions.
8. Implement cloud automation, orchestration, and monitoring tools.
9. Troubleshoot and resolve cloud infrastructure issues.
10. Document procedures, configurations, and best practices.
11. Identify opportunities for platform optimization and automation.
12. Recommend and implement system reliability and efficiency enhancements.
13. Provide technical guidance to align infrastructure with business goals.
14. Collaborate with development teams on customizations, CI/CD pipelines, and integrations.
15. Ensure project implementation aligns with government standards and policies.
16. Work with operations, application development, and business stakeholders.
17. Perform other IT-related tasks as needed to support business operations.

Requirements:

1. At least 3 years of hands-on experience in ServiceNow platform administration.
2. Proficient in System Administration (RHEL & Windows), Networks, and Cloud Solutions (AWS, Azure).
3. Excellent communication skills, with the ability to engage effectively with non-technical audiences and senior management.
4. Additional advantageous skills include:

• Network, System, or Application Administration & Troubleshooting
• Python and Bash scripting
• ServiceNow Certified Implementation Specialist
• Experience with On-Premise ServiceNow deployments
• Cloud certifications (AWS/Azure)
• DevOps infrastructure

Join us for a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants are invited to click "Apply Now".

We appreciate your interest; only shortlisted candidates will be notified.

By submitting your application, you consent to the collection, use, and disclosure of your personal data in accordance with ATS’s privacy statement at: https://www.assurity.sg/privacy.html.

Benefits:

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage growth and development.
• Contract staff enjoy the same benefits as permanent employees.