Cloud Infrastructure Engineer (Premium Customer Care Service)

Assurity Trusted Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated engineer to join their Premium Customer Care Service Team. This role involves providing technical support to a select group of users, emphasizing desktop and networking expertise. The ideal candidate will have over five years of relevant experience, strong communication skills, and a proactive approach to problem-solving. This position offers a unique opportunity to contribute to a dynamic team focused on enhancing user experiences and mitigating cyber risks. Join a forward-thinking organization committed to fostering trust and collaboration in a rapidly evolving digital landscape.

Qualifications

• 5+ years of relevant experience in technical support.
• Strong hands-on skills in desktop and networking.

Responsibilities

• Provide onsite desktop support for office applications.
• Manage incidents and analyze problems to identify root causes.
• Conduct IT needs assessments and participate in technology trials.

Skills

Desktop Support

Networking

Communication Skills

Presentation Skills

ITIL Foundation Certification

MD-102 or Equivalent

Education

Relevant IT Certifications

Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

The engineer will be part of the Premium Customer Care Service (PCCS) Team and will be responsible to provide technical support services to certain group of users. The successful candidate should have at least 5 years of relevant working experience. Strong hands-on technical skill and knowledge, especially in areas of desktop and networking, good communications (oral and written) and presentation skills are required. Prior experience in VVIPs support and obtained IT certifications eg ITIL Foundation certification, MD-102 or equivalent will be an added advantage.

Responsibilities

• Provide onsite desktop support on office applications and service-wide applications.
• Manage incidents and analyse problems to identify root cause.
• Perform IT needs assessment and participate actively in technology trials or experiments and contribute valuable key findings.
• Participate in training on usage of service-wide applications and office applications.
• Provide consultancy on general IT matters e.g. endpoint and micro-computers, home network setup, IOT devices and setup etc.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at:https://www.assurity.sg/privacy.htmlor such other successor site.