Cloud Infrastructure Engineer (PKI Knowledge and Endpoint Testing)

Assurity Trusted Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Assurity Trusted Solutions is seeking a skilled professional for a contract-based position involving Public Key Infrastructure (PKI) and endpoint testing. The ideal candidate will lead a team in managing secure product operations for the government while ensuring effective project management and quality assurance. This role requires strong analytical, problem-solving, and communication skills. Join us and enjoy the benefits of being a contract staff with permanent employee perks!

Benefits

Benefits equivalent to permanent staff

Learning culture with growth opportunities

Qualifications

• Experience as a desktop support technician managing PCs and peripherals.
• Hands-on experience with the latest Windows technologies.
• Experience with Quality Assurance testing and processes.

Responsibilities

• Lead operations team to maintain secure products for Whole-Of-Government.
• Manage card production system and ensure coordination without disruption.
• Analyze impacts of change requests and propose improvements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Multitasking abilities

Network troubleshooting

Education

ITIL service operations certification

Background in IT business analysis

Job description

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a trusted partner for over a decade, ATS offers a comprehensive suite of products and services, including infrastructure and operational services, authentication, governance, assurance, and managed processes. In a dynamic digital and cyber landscape where trust and collaboration are key, ATS works with GovTech, government agencies, and commercial partners to mitigate cyber risks and strengthen security postures.

We are seeking an individual with understanding of Public Key Infrastructure (PKI) and endpoint testing. This position is on a contract basis.

Job Responsibilities:

1. Lead and manage the operations team (contractors) to maintain and support secure products for Whole-Of-Government.
2. Ensure proper management and coordination of the card production system without disrupting business operations.
3. Maintain the availability of the PKI system according to the Service Level Agreement (SLA).
4. Collaborate with agencies to understand and meet their requirements promptly and effectively.
5. Work with the Internal Service Management team to develop and enhance business processes.
6. Analyze impacts of change requests and propose improvements to address evolving business needs.
7. Provide regular project updates to senior management.
8. Manage change requests for project governance.
9. Oversee project documentation and follow up on delayed deliverables.
10. Perform evaluation, testing, inspection, and acceptance of PC hardware and software.
11. Conduct Quality Assurance testing for changes to end-user equipment.
12. Propose hardware and software upgrades, including Tech Refresh.
13. Maintain project asset inventories and support Whole-Of-Government requests for equipment rollouts.
14. Ensure all assets are tracked, accounted for, and reconciled in the asset management system.
15. Conduct regular hardware and software license audits, participate in capacity planning, and forecast upgrades and renewals.

Qualifications and Experience:

• Experience as a desktop support technician managing PCs and peripherals.
• Hands-on experience with the latest Windows technologies.
• Experience with Card Production / PKI is preferred.
• Background in IT business analysis.
• Strong analytical and problem-solving skills.
• Experience with quality assurance testing and processes.
• Basic network troubleshooting skills.
• ITIL service operations certification or equivalent.
• Knowledge of IT asset management systems and processes.
• Excellent communication and interpersonal skills, capable of working independently and collaboratively.
• Ability to communicate effectively with non-technical audiences and senior management.
• Resourcefulness and problem-solving skills for technical challenges.
• Excellent multitasking abilities.

Join us for a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will be commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We appreciate your interest. Please note that only shortlisted candidates will be notified.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by ATS, GovTech, and their service providers in accordance with ATS’s privacy statement at https://www.assurity.sg/privacy.html.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage growth and development.
• Contract staff enjoy the same benefits as permanent employees.