Cloud Infrastructure Analyst

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tele-centre Services Pte Ltd is seeking a technical leader to shape modern IT environments in our Digital Infrastructure & Cybersecurity team. You’ll drive secure, scalable hybrid infrastructure across cloud and on-premises systems, ensuring performance, reliability and cost efficiency.

Responsibilities span cloud architecture, security, governance, and disaster recovery, with strong collaboration across Service Providers and internal teams to implement reference architectures and robust

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline.
• 3+ years of IT infrastructure (both Cloud and On-Prem) management experience.
• In-depth understanding of Virtualization.
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools.
• Familiar with enterprise architecture frameworks.

Responsibilities

• Collaborate with Service Provider(s) to design and implement scalable, secure, and high-performance cloud solutions (IaaS, PaaS, SaaS).
• Create cloud reference architectures and roadmaps aligned with business and IT strategy.
• Manage cloud environments including compute, storage, networking, and identity services.
• Lead migration planning from legacy systems to the cloud.
• Provide backup support to Amazon Connect system including configuration changes and routing settings.
• Maintain and improve on-premise IT infrastructure and ensure interoperability with cloud systems.
• Oversee hardware refresh cycles and disaster recovery planning.
• Define and enforce infrastructure security policies across cloud and on-prem platforms.
• Implement secure configurations, encryption, hardening and access control policies.
• Stay current with evolving cloud security trends and compliance frameworks.
• Establish monitoring and logging frameworks for proactive infrastructure management.
• Drive observability across systems to support incident response and root cause analysis.

Skills

Analytical thinking

Interpersonal & communication

Self-motivation

Independence

Problem solving

Education

Bachelor’s degree in Computer Science or IT

Tools

IAM

Firewalls

VPNs

Security appliances

Cloud-native security tools

Job description

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency.

Responsibilities and Authorities

1. Cloud Architecture Design & Management

• Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS)
• Create cloud reference architectures and roadmaps aligned with business and IT strategy
• Manage cloud environments including compute, storage, networking, and identity services
• Lead migration planning from legacy systems to the cloud

2. Amazon Connect Support

• Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings

3. On-Premises Infrastructure Oversight

• Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization
• Oversee hardware refresh cycles and disaster recovery planning

4. Security Architecture & Risk Management

• Define and enforce infrastructure security policies across cloud and on-prem platforms
• Implement secure configurations, encryption, hardening and access control policies
• Ensure compliance with industry standards (e.g., ISO 27001).

5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst:

• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks.

6. Infrastructure Monitoring

• Establish monitoring and logging frameworks for proactive infrastructure management
• Drive observability across systems to support incident response and root cause analysisParticipate in audits and support internal and external security assessments

7. Disaster Recovery & Business Continuity

• Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives

8. Others

• Performs other duties as may be directed by the Department Manager.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management
• In-depth understanding of Virtualization
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools
• Familiar with enterprise architecture frameworks

Competencies / Skills Requirement

• Familiarity with the systems and operations
• Good analytical and problem-solving skills
• Good interpersonal & communication skills
• Self-motivated and willingness to learn
• Ability to work independently