Clinical Operations Support (IT Systems)

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to enhance clinical workflows through frontline support for key healthcare systems. This role involves gathering user feedback, conducting training sessions, and collaborating with IT teams to troubleshoot issues. The ideal candidate will possess strong interpersonal skills and the ability to communicate technical concepts effectively. Join a forward-thinking company committed to improving patient care and digital health adoption in clinical settings. If you are passionate about healthcare technology and eager to make a difference, this opportunity is for you.

Qualifications

• Diploma level and above in Nursing/Health Informatics/IT or related studies.
• Prior experience in clinical systems or digital health is an advantage.

Responsibilities

• Provide frontline support for key clinical systems and digital healthcare platforms.
• Conduct training sessions for end-users to ensure effective system usage.

Skills

Interpersonal Skills

Technical Communication

Clinical Systems Knowledge

Education

Diploma in Nursing

Diploma in Health Informatics

Diploma in Information Technology

Tools

Sunrise Clinical Manager (SCM)

Cerebral Plus (C+)

Job description

What you'll be doing

• Provide frontline support for key clinical systems including Sunrise Clinical Manager (SCM), Cerebral Plus (C+), and other digital healthcare platforms

• Gather user feedback and identify system improvement opportunities to enhance clinical workflows and patient care

• Participate actively in clinical system testing and validation to ensure reliability and compliance

• Conduct training sessions for end-users to ensure effective system usage and adoption

• Deliver timely onsite and remote support to healthcare professionals during and after system implementations, as well as during planned or unplanned downtime

• Collaborate with IT teams, vendors, and clinical departments to troubleshoot and resolve system-related issues

• Maintain thorough documentation of support activities, issues, and resolutions for reporting and review

What we're looking for

• Diploma level and above in Nursing/ Health Informatics/ Information Technology or related studies

• Prior experience in clinical systems, healthcare operations, or digital health is an advantage.

• Strong interpersonal skills with the ability to communicate technical concepts to non-technical users.

• Comfortable working in clinical settings with varying levels of digital adoption.

Interestedapplicants,kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties.Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674