Clinical Nurse Specialist

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better.

Main Objective:

The main objective of the Clinical Nurse Specialist is to support the Commercial/Sales Team’s business interest in Singapore and drive technical and surgical excellence across Arthrex’s product portfolio through professional and exceptional customer experience.

In this role, you will enjoy day-to-day interactions with Orthopedic Surgeons, Operating Theatre Personnel, and with fellow Arthrex colleagues from Sales, Clinical Support, Customer Service, Regulatory Affairs & Quality Assurance, Medical Education and Operations. The individual must also be willing to participate in after office hours and weekend on-call work on a monthly rotational basis (compensated with case allowance).

Essential Duties and Responsibilities:

1. Being an expert across the Arthrex product portfolio, and providing competent technical and clinical support to Surgeons in the operating theatre.
2. Guiding Surgeons and other Operating Room Personnel in the safe and effective use of Arthrex products.
3. Ensuring appropriate instruments and implants are complete and ready before each surgery.
4. Developing and maintaining positive relationships with customers on behalf of Sales Representatives and driving/promoting the use of Arthrex products.
5. Identifying customer needs and optimizing on opportunities including recommending appropriate products that address customers’ pain points and/or passing on leads to the Sales Team.
6. Maintaining a thorough understanding of the Arthrex product lines; updates, features, benefits, surgical techniques and taking ownership of personal training plan.
7. Adhering to compliance policies and guidelines at all times.

Education and Experience:

1. Registered Nurse with the Singapore Nursing Board (SNB).
2. Minimum 2 years Operating Theatre experience as an Instrument Circulating or Scrub/Scout Nurse.
3. Professional experience in Sports Medicine or Orthopedics is an added advantage.

Knowledge and Skill Requirements/Specialised Courses and/or Training:

1. Strong understanding of the Human Anatomy, Pathophysiology and Biomechanics.
2. Proactive, well-structured and independent working style, with a high sense of responsibility and reliability.
3. Ability to quickly form strong customer relationships and manage customer expectations.
4. Excellent team player with strong communication and presentation skills.
5. Confident and assertive when needed, and proven ability to work under pressure and problem solve.
6. Customer service-oriented, strong attention to detail, with good organisational and time management skills.