Clinic Receptionist

Psych Connect; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading psychological clinic in Singapore is seeking a warm and caring Clinic Receptionist / Customer Service person. The role involves managing customer inquiries, supporting therapy team scheduling, and performing general admin duties in a fast-paced environment. Candidates should have a diploma, customer service experience, and be proficient in MS Office.

Qualifications

• Experience in front line customer service preferred.
• Ability to prioritize in a fast-paced environment.
• Excellent written and spoken English skills.

Responsibilities

• Manage customer inquiries and support the therapy team.
• Handle general admin duties and payment collection.
• Attend to incoming calls and walk-in inquiries.

Skills

Customer service

Multi-tasking

Organizational skills

Technology proficiency

Communication skills

Education

Diploma in any discipline

Tools

MS Office (Word & Excel)

Job description

We are hiring for the role of Clinic Receptionist / Customer Service.

Psych Connect is a Psychological clinic. We cater for expat and local families and individuals. We work with both children and adults and cover clients from a diverse demographic background. We are looking for someone who is warm and caring toward the families we work with but, also is organized and work in a fast paced environment.

• Manage customers’ inquiries about the services offered by the company promptly.
• Support therapy team with scheduling client appointments.
• Perform general admin duties and good follow up on emails & calls received.
• Collection of payment; using NETS, credit card machine.
• Attend to all incoming and outgoing calls.
• Attend to walk-in customers inquiries.

Requirements

• Diploma in any discipline.
• Experience in front line customer service is preferred.
• Ability to multi-task, prioritize and work in a fast pace environment.
• Proficiency in MS Office (Word & Excel).
• Good written and spoken skills in English.
• Excellent customer service and strong office administration skills (including being comfortable with technology and computers).
• 5 days work week (one of work days will be a Saturday).
• Salary will commensurate with experience.

In Your CV, Please State

• Reason for leaving each past employment
• Current and expected salaries