Clinic Ops Manager (Frontline / Healthcare) #HZO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare management company in Singapore is seeking a Healthcare Operations Manager to oversee daily operations at service points and clinics. The ideal candidate will have experience in managing healthcare operations and frontline staff, with strong problem-solving and communication skills. This role involves enhancing patient experiences and ensuring safety and compliance within the healthcare environment.

Qualifications

• Min 3 years of experience in healthcare operations management.
• Min 2 years of experience supervising frontline staff in a multi-site environment.
• Familiarity with patient service recovery processes preferred.

Responsibilities

• Oversee daily operations of assigned service points and clinics.
• Lead and manage frontline non-nursing staff including recruitment and training.
• Develop innovative service solutions to improve patient satisfaction.

Skills

Problem-solving

Communication

Stakeholder management

Education

Min Degree in any discipline

Tools

Microsoft Office

Job description

Key Responsibilities:

• Oversee daily operations of assigned service points and clinics, ensuring efficiency and service excellence
• Lead and manage frontline non-nursing staff including recruitment, training, and appraisals
• Partner with clinical and nursing teams to resolve process issues and enhance patient experience
• Monitor service volumes, set business targets, and support financial budgeting
• Develop and implement innovative service solutions to improve patient satisfaction
• Ensure compliance with safety, licensing, and healthcare regulatory standards
• Prepare reports and present operational performance to management

Requirements:

• Min Degree in any discipline (Healthcare, Business, or related fields preferred)
• Min 3 years of experience in healthcare operations management
• Min 2 years of experience supervising frontline staff in a multi-site environment
• Strong problem-solving, communication, and stakeholder management skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• Familiarity with patient service recovery processes and regulatory compliance is an advantage

For interested applicants, please send your updated resume to: [e-mail]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599