Clinic Operations Associate (Telemedicine)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a passionate individual to join their telemedicine team. This entry-level role focuses on enhancing patient experiences through operational support, including managing medication deliveries and inventory, while working within a dynamic team. Successful candidates will demonstrate self-motivation, excellent organizational skills, and a commitment to patient service.

Qualifications

• Entry-level position with a healthcare background preferred.
• Experience in pharmacy or clinic setting is an advantage.
• Proficient with digital tools and keen to work shifts.

Responsibilities

• Perform daily operational tasks including packing medications and managing deliveries.
• Coordinate with various teams to ensure smooth telemedicine operations.
• Handle patient feedback and assist with inquiries.

Skills

Communication

Interpersonal Skills

Organizational Skills

Self-Motivation

Education

Background in healthcare, nursing, or medical support

Tools

Basic computer applications

Job description

We are looking for a passionate and responsible individual to join our telemedicine team in supporting the digital transformation of healthcare. In this role, you will be part of a dynamic operations team focused on ensuring a seamless experience for our telemedicine patients.

Responsibilities

• Perform daily operational tasks, including accurate packing of prescribed medications and arranging timely deliveries to patients
• Coordinate closely with the contact centre, doctors, operations team, and delivery partners to ensure smooth fulfilment
• Manage medication and consumables inventory, including replenishment and stock control
• Assist telemedicine doctors with patient enquiries
• Handle patient feedback and provide service recovery when required
• Submit claims to government agencies and corporate partners accurately and on time
• Contribute to improving clinic processes and maintaining SOP documentation
• Provide training and ongoing support to the team as needed
• Perform any other ad-hoc duties as assigned

Requirements

• Entry-level with a background in healthcare, nursing, medical support, or a related field

• Willingness to work shifts, weekends and public holidays in accordance with clinic operating hours (Dispensing hours are 8am - 10pm)

• Prior experience in a pharmacy or clinic setting, with medication handling knowledge, is an advantage

• Self-motivated, with the ability to work independently and collaboratively in a team

• Meticulous, well-organised, and committed to delivering excellent patient service

• Good communication and interpersonal skills

• Proficient in basic computer applications and comfortable with digital tools

Only shortlisted candidates will be notified

For more information, visit https://www.heyally.com/ or https://alliancehealthcare.com.sg/