Clinic operation executive

SEBASTIAN LIEW CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading clinic in Singapore seeks a customer relations and operations officer to support the chief medical herbalist. The role involves managing client interactions, overseeing inventory, and ensuring high service standards. Ideal candidates should possess strong interpersonal skills and be digitally savvy.

Qualifications

• Skills in managing inventory and operational processes.
• Ability to handle client enquiries via multiple channels.
• Experience in a clinical setting is preferred.

Responsibilities

• Process sale orders and manage inventory stock control.
• Book clients' appointments and handle enquiries.
• Ensure hygiene and cleanliness of the clinic.

Skills

Interpersonal skills

Digital savvy

Operational processes management

Job description

This position reports to the clinic's chief medical herbalist and naturopathic doctor and interfaces with clients. The role is to support good customer relations, ensure continuous improvement in service standards, oversee operational processes for smooth and cost-efficient functioning, manage inventory and orders, and provide technical support for the medical herbalist. The officer is expected to be digitally savvy and possess skills in various operational processes within a clinical setting.

Roles and Responsibilities

1. Process sale orders (e-store & counter) and arrange delivery (local & overseas).
2. Manage inventory stock control, receipt of goods, and order status.
3. Book clients' appointments and handle enquiries, and, with the herbalist's support, address client concerns via phone calls, emails, and WhatsApp.
4. Ensure hygiene and cleanliness of the clinic and office.
5. Assist the herbalist with administrative tasks.
6. Serve as the key contact point for all customers, delivering excellent customer relations with new and existing clients. This role requires strong interpersonal skills. Also, assist in executing company events.