Clinic Assistant (Permanent Part-time)

SINGAPORE MEDICAL GROUP LIMITED; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organisation in Singapore is seeking a front desk associate to manage reception, assist patients with appointments, and handle billing tasks. Applicants should possess strong communication skills and a customer-service mindset, with experience in healthcare considered an advantage. The role requires multitasking in a dynamic environment while maintaining patient satisfaction. Operating hours include some evenings and weekends.

Qualifications

• Experience in a healthcare setting would be advantageous.
• Excellent interpersonal and communication skills.
• Strong customer-service mindset with a focus on patient satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in medical billing software and basic computer skills.

Responsibilities

• Manage the reception area, greeting patients and handling phone calls professionally.
• Attend to patients, perform front desk duties including registration and scheduling.
• Process insurance claims and handle Medisave transactions.
• Update billing records and reconcile daily collections.
• Assist doctors during consultations.
• Maintain a clean and organised clinic environment.

Skills

Interpersonal skills

Communication skills

Customer-service mindset

Ability to multitask

Proficiency in medical billing software

Job description

Responsibilities

• Manage the reception area, greeting patients, and handling phone calls professionally.
• Attend to patients and perform front desk duties, including registration, scheduling appointments, verifying insurance, and managing billing.
• Process insurance claims, handle Medisave transactions, and conduct regular stock-taking of medical supplies.
• Update billing records accurately and reconcile daily collections.
• Assist doctors during consultations to ensure patients' needs are met efficiently.
• Maintain a clean and organised clinic environment.

Requirements

• Experience in a healthcare setting would be advantageous.
• Excellent interpersonal and communication skills.
• Strong customer-service mindset with a focus on patient satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in medical billing software and basic computer skills.
• Able to commit to the clinic operating hours:

Mon: 9am-5pm
Tue: 9am-1pm
Wed: 9am-8.30pm
Fri: 9am-5pm
Sat: 9am-1pm