Clinic Assistant (Patron Service Officer)

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a leading traditional Chinese medicine clinic in Singapore, offering a rewarding customer service role. You will deliver excellent service, manage appointments, and assist patients, all while working in a dynamic and supportive environment that promotes both personal and professional growth.

Benefits

Annual performance bonus

Medical benefits (GP, Dental, Optical, Health Screening)

Staff & family discounts

Insurance coverage

Birthday allowance

Leave allowances (Maternity/Childcare/Marriage/Compassionate)

Employee referral fee

Qualifications

• Pleasant personality, cooperative and able to work well with others.
• Must be proficient in both Chinese and English.
• Willing to work retail hours, weekends & public holidays.

Responsibilities

• Provide friendly frontline customer service.
• Attend to inquiries via phone calls.
• Schedule patient appointments and process payments.
• Dispense medication and maintain inventory.

Skills

Customer service

Communication

Interpersonal skills

Education

At least Secondary School / 'O' level or equivalent

Tools

Basic IT knowledge

Job description

Ma Kuang TCM is a trusted name in traditional Chinese medicine with over 25 years of presence in Singapore and a growing network of clinics across the region. We offer a full range of professional TCM services—including acupuncture, cupping, herbal medicine, and TuiNa therapy—delivered by a passionate team dedicated to holistic healing. With a strong foundation built on trust, professionalism, and service, Ma Kuang is committed to modernising TCM through innovation while preserving its rich heritage. Join us and be part of a dynamic, supportive environment where your skills are valued, your growth is nurtured, and your work makes a real difference in people’s lives.

Benefits Overview:

1. Annual performance bonus

2. Medical benefits covered (GP, Dental, Optical, Health Screening)

3. Staff & family discounts

4. Insurance covered (IHP)

5. Birthday allowance

6. Leave allowances (Maternity/ Childcare/ Marriage/Compassionate)

7. Employee referral fee

8. Basic up to $3500

9. Entitle for Commission

Job Description:

• Provide excellent and friendly frontline customer service

• Attend to enquiry via phone calls

• Schedule patient’s appointment

• Process invoice and payment collections

• Dispense medication and maintaining inventory levels

• Basic housekeeping to maintain the cleanliness of the clinic

• Handle enquiries on promotions and leading customers to products

• To perform other duties as assigned

Job Requirements：

• At least Secondary School / "O" level or equivalent

• Basic IT knowledge

• Pleasant personality, cooperative and work well with co-workers

• Proficiency both in Chinese and English is a must, to handle Mandarin-speaking customers

• Willing to work retail hours, weekends & public holidays

Work Location: Multiple locations across Singapore!

We regret to inform only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to our company’s PDPA and e2i’s PDPA.