Clinic Assistant

THE GOOD HEALTHCARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider is looking for a dedicated Clinic Assistant to join their team. In this role, you will be pivotal in managing daily clinic operations while ensuring exceptional patient care and satisfaction. Responsibilities include patient registration, triage, handling enquiries, and assisting in clinical procedures. The ideal candidate will be organized, self-motivated, and possess excellent communication skills, with training provided for specific tasks.

Qualifications

• Ability to work independently and self-motivated.
• Strong organizational abilities and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage patient registration and appointments management.
• Perform simple triage and handle enquiries via multiple channels.
• Assist doctors with clinical procedures and maintain patient records.

Skills

Communication

Organization

Detail-oriented

Self-motivation

Tools

SGiMED Hummingbird

Job description

CLINIC ASSISTANT

Company Name : The Good Healthcare Pte. Ltd.

Site Name : The Good Clinic

Location : 11A Boon Tiong Rd, #01-13 Singapore, 161011

Operating Hours : Monday – Friday (0800 – 1400 hour, 1700 – 2000 hour)

Saturday – Sunday (0800 – 1200 hour)

Closed on Public Holiday

In this role, you will manage the clinic’s daily operations, ensuring efficient service delivery and high patient satisfaction. This role reports directly to the Medical Director.

• This position is open to Singapore Citizens and Permanent Residents only, due to current employment pass quota limitations. We regret that we are unable to consider foreign applicants at this time.
• Ability to speak Mandarin is an advantage as role involves communication with Chinese-speaking patients
• We welcome both part-time and full-time applicants. Schedule and terms are open for discussion.

Responsibilities

• Patient registration and appointments management
• Perform simple triage and take measurements (temperature, weight, heigh)
• Handling enquiries (Calls, Email, Social media, SMS, WhatsApp)
• Billing, payments collection and reconciliation of financial transactions
• Process CHAS, Medisave and TPA claims, maintain records and track payments of TPA
• Assisting doctors with clinical procedures and administrative tasks
• Coordinate with external service providers, such as laboratories, imaging centres and specialist referral centres to arrange patient tests and procedures as required.
• Maintaining patient records in accordance with MOH guidelines
• Ensuring cleanliness and sterilization of clinic equipment and premises
• Stock management of medical supplies and consumables

Requirement

• Able to work independently and self-motivated.
• Patient obsession and focusing on bringing exceptional service to patients.
• A positive attitude and a genuine commitment at work
• Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently in a fast-paced setting.
• Able to work shifts and on weekends
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse individuals, including patients, families, and colleagues.
• Computer savvy, able to use SGiMED Hummingbird
• Uphold strict confidentiality regarding patient information and medical records, in accordance with regulatory guidelines.
• Any other administrative duties as instructed by Medical Director
• Able to commence work immediately or within short notice. Training will be provided.