Client Support Specialist for Enterprises

Jobgether; Singapore; Remote; SGD 45,000 - 65,000; Full time

Job summary

A dynamic startup is seeking a Client Support Specialist for Enterprises in Singapore. You will deliver exceptional support to enterprise clients, with a focus on the healthcare sector. Successful candidates will have 3-4+ years of customer support experience in a B2B SaaS environment, managing escalations and ensuring high customer satisfaction. This role offers the chance to work remotely and grow within an innovative company.

Benefits

Opportunities for personal and professional growth

Work in a supportive environment

Qualifications

• 3-4+ years of experience in specialized customer support, preferably in a B2B setting.
• Proficiency in managing escalations and maintaining strong business relationships.
• High CSAT (>90%) and QA scores in B2B environments.

Responsibilities

• Provide exceptional service to enterprise-level customers.
• Manage and resolve escalated queries through phone, chat, and email.
• Collaborate with internal teams to address complex issues.

Skills

Customer support experience

SaaS knowledge

Communication skills

Problem-solving

Job description

Client Support Specialist for Enterprises

As a Customer Support Specialist at our innovative startup unicorn, you will be dedicated to providing exceptional service to Enterprise-level Customers, particularly Healthcare Facilities. Your primary responsibility will be to address and resolve any issues raised by these clients, ensuring that they receive tailored solutions promptly to meet their specific needs.Your key accountabilities will include managing and resolving escalated queries from business customers through various channels such as phone, chat, and email. You will collaborate closely with internal teams, including legal, billing, and operations, to effectively address complex customer issues and ensure timely resolutions. It will be essential to track all customer interactions diligently and ensure that problems are resolved within established service-level agreements (SLAs). Additionally, you will be expected to deliver professional and empathetic service to enterprise clients, especially during challenging situations.To excel in this role, you should possess 3-4+ years of experience in specialized customer support, preferably in a B2B setting within a SaaS or enterprise software environment. Your track record should demonstrate proficiency in managing escalations, maintaining strong relationships with business customers, and achieving high CSAT (>90%) and QA scores in B2B environments. You must be capable of handling a substantial volume of calls and emails daily with a focus on efficient resolution and customer satisfaction. Experience with SLA management and resolving complex customer issues will be advantageous.To ensure optimal performance, you will need a reliable laptop or desktop (Chromebooks or Linux OS are not suitable), a minimum of 20 Mbps wired internet connection, a wired headset, and a quiet, distraction-free workspace with stable power and internet connectivity.In return, you can look forward to joining a dynamic and fast-paced startup that is positively impacting the lives of numerous customers worldwide. You will have the opportunity to work remotely alongside a diverse team, offering chances for personal and professional growth. Our supportive environment encourages you to develop new skills and explore various areas of the business, contributing to your overall career advancement.,

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