Client Support Executive - Entry level (Based in Singapore)

Welovesupermom Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a proactive Customer Service Representative to support their Supermom programs. This entry-level role focuses on managing inquiries, following up with parents, and assisting with enrolments while ensuring high customer satisfaction throughout the scholarship journey.

Qualifications

• Ability to speak, read, and understand conversational English and Chinese.
• Fresh graduates are welcomed to apply.
• Proven experience in customer service, sales support, or a related field.

Responsibilities

• Handle parent inquiries about scholarship programs.
• Nurture leads and guide parents through the application process.
• Coordinate and schedule school tours for prospective applicants.

Skills

Customer service

Sales support

Communication skills

Organizational skills

Education

O-Level qualification or higher

Job description

We’re seeking a proactive Customer Service Representative (entry level) to support our Supermom programs (preschools and primary after-school student care, beauty and SG60 Pregnancy Campaign. This role involves managing inquiries, follow-ups,arrangingschooltours,promotingscholarships,andassistingwithenrolmentstoprovide an exceptional experience for parents.

Key Responsibilities:

• RespondtoInquiries:Handleparentinquiriesaboutscholarshipprogramsthroughphone, email, and other channels.
• Follow-Up:Nurtureleadsbyfollowingupwithinterestedparentsandguidingthemthrough the application process.
• ArrangeSchoolTours:Coordinateandscheduleschooltoursforprospectiveapplicants, update tracker sheets with respective schools promptly and be present as a representative at the school tour. (Tours will be lead by the school)
• PromoteScholarships:Activelypromotethescholarshipprogramsthroughvarious marketing channels in collaboration with Community team
• SupportEnrolments:AssistparentswithFAQs,consent,enquiriesandensure smooth processing.
• CustomerSupport:Provideongoingsupporttoparentsthroughoutthescholarshipjourney, maintaining high customer satisfaction.
• Team work : To Support Campaign Associate Director
• Validate sign ups: To validate submissions of and ensure accurate data entry.
• Customer Support: Check and reply to customer emails/messages. Reply using standard templates based on the users registration status. To check with Campaign Manager if unable to respond using the templates.

Requirements:

• Preferred O-Level qualification or higher.
• Fresh graduates are welcomed to apply.
• Ability to speak, read, and understand conversational English and Chinese.
• Proven experience in customer service, sales support, or a related field.
• Excellent communication skills, both written and verbal, with a customer-first attitude.
• Strong organizational skills and attention to detail for tracking inquiries, follow-ups, and enrolments.
• Ability to coordinate schedules and manage multiple tasks efficiently.
• Comfortable handling customer interactions across WhatsApp, social media messengers, and appointment booking platforms (both online and offline).