Client Support Executive

Pure Group (Singapore); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Client Support Executive to manage member inquiries and support customer service operations. The successful candidate will handle membership administration and collaborate with internal departments. This is an excellent opportunity for fresh graduates or individuals with a strong customer service background to join a dynamic team.

Qualifications

• Strong customer service background required.
• Fresh graduates are welcomed to apply.
• Good oral and written communication skills.

Responsibilities

• Attend to email enquiries and requests within SLA.
• Process membership administration tasks.
• Review and execute member requests such as refunds.

Skills

Customer Service

Organization

Time Management

Communication

Multi-tasking

Education

Diploma in any discipline

Job description

JOB DESCRIPTION

Position: Client Support Executive

Company: PURE International (Singapore) Pte Ltd

Location: Singapore

Report to: Head of Memberships and Client Experience

Responsibilities:

· Attend to email enquiries on Zohodesk, requests and feedback within SLA

· Responsible for membership administration such as processing suspension and reactivation of accounts, and termination of accounts

· Review and execute members’ requests such as transfer of membership, issuance of membership passes, processing of refunds and other account-related matters

· Work closely with various departments, namely Sales, Operations and Finance teams to resolve members’ enquiries or requests pertaining to account matters

· Other administrative duties assigned on ad-hoc basis

Requirements:

· Minimum Diploma in any discipline with strong customer service background

· Fresh graduates are welcomed to apply

· Good oral and written communication skills in English

· Able to multi-task, is detailed-oriented and resourceful

· Excellent organizational and time management skills