Client Success Specialist (Jira & Retool)

LanceTech Solutions Pvt Ltd; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Client Success Specialist to support its Client Happiness Team. This full-time role focuses on client satisfaction and requires proficiency in tools like Google Sheets and Jira. Responsibilities include monitoring client communications, maintaining client records, and assisting with audits. Candidates with strong problem-solving skills and a proactive approach are preferred.

Qualifications

• 2+ years of experience in a client success role.
• Ability to learn new systems quickly, specifically Retool.

Responsibilities

• Monitor dashboards and reports for client communications.
• Maintain updated lists of active clients and ensure timely reporting.
• Assist with client audits and configuration updates.

Skills

Proficiency in Google Sheets

Jira

Problem-solving

Strong written communication skills

Job description

Client Success Specialist (Jira & Retool)

Title: Client Success Service SpecialistLocation: GurugramExperience: 2+ yrs in client success role, JIRA, Google Sheet and retoolThe Client Success Service Specialist supports the Client Happiness Team to ensure clients are getting the best customer support. The role focuses on keeping clients satisfied to reduce attrition and increase the profitability of the company's products.Key Responsibilities: Monitor dashboards and reports to check if clients are receiving the necessary communications and identify any issues. Maintain an updated list of active clients. Ensure client-specific reports are sent on time, and handle sensitive information securely (compliant with PCI standards). Help with client audits by retrieving communication records like emails or SMS. Process individual or bulk retractions for clients when needed. Update client configurations after their system implementation. Assist the Client Success Manager in preparing Business Reviews. Review and ensure the correct use of templates.Requirements: Proficiency in Google Sheets and Jira. Ability to learn new systems (specifically Retain Retool). Strong written communication skills.Interested individuals can apply here or share the resume to hidden_emailJob Types: Full-time, PermanentSchedule: Day shiftWork Location: In person,

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Automation skills, Strong technical skills, Expertise in creating complex Google Sheets, Expertise in G Suite Products, Expertise in App Script JAVA Script

Communication, Time Management,Proficiency in Google Sheets, Data Accuracy, Problemsolving, Software Proficiency

Automation, Data Analysis, Spreadsheets, Data Validation, Macros, Business Operations,Data Metrics

Automation skills, Strong technical skills, Expertise in creating complex Google Sheets, Expertise in G Suite Products, Expertise in App Script JAVA Script

Communication, Time Management,Proficiency in Google Sheets, Data Accuracy, Problemsolving, Software Proficiency

Automation, Data Analysis, Spreadsheets, Data Validation, Macros, Business Operations,Data Metrics