Client Success Partner

Gartner; Singapore; Hybrid; SGD 90,000 - 135,000; Full time

Job summary

Gartner, Inc. seeks a Client Success Partner to serve senior and C-level executives across Southeast Asia and Greater China.

Leverage product management expertise to demonstrate how Gartner’s insights support clients through the entire product lifecycle, understanding value drivers and delivering outcomes that exceed expectations. You will act as the primary liaison between Gartner and client teams, developing forward-looking engagement plans, aligning Gartner capabilities with mission-critical

Qualifications

• 2-5 years’ work experience in account management, business analytics or product management role
• Preferably experience in remote delivery and phone interaction with clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Excellent verbal and written communication skills in English and Mandarin
• Proven track record in excellence
• Bachelor’s degree preferred

Responsibilities

• Work with Senior and C-Level clients of tech companies in SEA & Greater China in a client service role while identifying opportunities to improve the role and client experience
• Bring product management expertise and link how Gartner can help clients throughout their product lifecycle
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract
• Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs
• Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities
• Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives
• Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

Skills

Account management

Business analytics

Product management

Remote delivery

English

Mandarin

Education

Bachelor's degree

Job description

About the role

As a Client Success Partner (CSP) for the HT Team, you will serve as a trusted advisor to senior and C-level executives at leading technology companies across Southeast Asia, and Greater China. In this client-facing role, you will leverage your product management expertise to demonstrate how Gartner’s resources and insights can support clients throughout the entire product lifecycle. You will be responsible for understanding each client’s unique value drivers and ensuring these are consistently exceeded over the course of the engagement. By proactively engaging with clients at a strategic level, you will develop and execute forward-looking engagement plans, aligning Gartner’s best-in-class capabilities to clients’ mission-critical priorities. You will act as the key liaison between Gartner and client teams, ensuring seamless support for strategic initiatives and collaborating closely with internal service delivery teams to resolve complex challenges and maximize client value.

Location: Shanghai/Singapore

About the role

As a Client Success Partner (CSP) for the HT Team, you will serve as a trusted advisor to senior and C-level executives at leading technology companies across Southeast Asia, and Greater China. In this client-facing role, you will leverage your product management expertise to demonstrate how Gartner’s resources and insights can support clients throughout the entire product lifecycle. You will be responsible for understanding each client’s unique value drivers and ensuring these are consistently exceeded over the course of the engagement. By proactively engaging with clients at a strategic level, you will develop and execute forward-looking engagement plans, aligning Gartner’s best-in-class capabilities to clients’ mission-critical priorities. You will act as the key liaison between Gartner and client teams, ensuring seamless support for strategic initiatives and collaborating closely with internal service delivery teams to resolve complex challenges and maximize client value.

What you will do

• Work with Senior and C-Level clients of tech companies in SEA & Greater China in a client service role while identifying opportunities to improve the role and client experience.
• Bring product management expertise and link how Gartner can help clients throughout their product lifecycle.
• Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
• Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.
• Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.
• Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives
• Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients

What you will need

• 2-5 years’ of work experience in account management, business analytics or product management role
• Preferably experience in remote delivery and phone interaction with clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Excellent verbal and written communication skills in English and Mandarin are required to effectively engage with and manage clients across the Southeast Asia and Greater China markets
• Proven track record in excellence
• Bachelor’s degree preferred

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].