Client Success Manager - Taiwan Market

Gartner; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an established industry player where your expertise in client relations will help shape the future of businesses. In this role, you will leverage your strong communication and problem-solving skills to build lasting relationships with clients, ensuring they derive maximum value from their subscriptions. With a focus on collaboration and client success, you will have the opportunity to drive customer satisfaction and retention while working in an inclusive environment that values diverse perspectives. This is your chance to grow professionally and make a significant impact in a role that is both challenging and rewarding.

Qualifications

• 5+ years of relevant experience in client management.
• Native Mandarin proficiency and high English proficiency required.

Responsibilities

• Build and manage relationships with diverse clients to ensure satisfaction.
• Conduct client calls and recommend actions for high ROI on memberships.

Skills

Client Relationship Management

Communication Skills

Problem Solving

Collaboration

Critical Thinking

Influencing Skills

Education

Bachelor’s Degree

Job description

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Conduct client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics
• Renew assigned accounts

What you will need:

• 5+ years relevant professional experience
• Native proficiency in Mandarin to manage clients in China Taiwan and Hong Kong, high proficiency in English
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, problem solving, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s degree preferred

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.

Ready to grow your career with Gartner? Join us.