Client Success Manager - Singapore

gartner; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

Gartner, Inc. in Singapore is seeking a Client Success Manager to ensure clients realize value from Gartner services. You will onboard clients, surface priorities, and drive adoption across products used by large client teams.

You will build relationships with C-level stakeholders, collaborate with Sales and Executive Partners, monitor engagement metrics, support renewals, and mentor junior team members to strengthen client outcomes.

Qualifications

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal.
• Proven track record of excellence fuelled by Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.
• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows to convert insights into recommendations.
• Passion for client service and ability to capture client Mission Critical Priorities (MCPs).
• Bachelor's degree preferred.

Responsibilities

• Regularly meet and engage with clients virtually to understand their business priorities and drive high value, client retention, and ROI.
• Uncover and capture how the client measures value and create Value Statements.
• Build, develop, and manage relationships with C-level clients across functions.
• Collaborate with internal Gartner partners to maximize value delivered.
• Occasionally serve as a core team member in operational improvement initiatives.
• Coach others in areas of expertise or mentoring.
• Review the client book of business to monitor performance and renewals.

Skills

Customer centricity

Commercial mindset

Executive presence

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Analytical skills

Education

Bachelor's degree

Job description

Client Success Manager

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients' business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. To thrive in this environment, associates must be continuous learners who are adaptable to change, demonstrate a champion mindset, and exhibit purposeful persistence. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment.
• Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract.
• Build, develop, and manage relationships with C-level clients across various business functions, acting as an apprentice in influencing and problem-solving with these senior stakeholders.
• Collaborate with internal Gartner partners (such as Sales and Executive Partners) to overcome obstacles, ensure clients have the correct access, and maximize the value Gartner delivers.
• Occasionally serve as a core team member in operational improvement initiatives.
• Contribute to the success of the broader team by occasionally coaching others in areas of expertise or providing long‑term mentoring.
• Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics to ensure the renewal and retention of clients.

What you will need

• 4+ years relevant professional experience.
• Customer centricity and commercial mindset to drive renewal of the business.
• A proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills.
• Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows in order to convert business insights into actionable recommendations.
• A passion for client service, coupled with the ability to understand and capture client Mission Critical Priorities (MCPs) and business requirements.
• Bachelor's degree preferred.
• #LI‐MA2
• #Hybrid

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensa