Client Success Manager Mumbai

AuditorsDesk; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading SaaS company is seeking a Client Success Manager to ensure seamless project execution while delivering exceptional customer service. The role involves business development and client management, requiring strong interpersonal skills and expertise in SaaS products. Ideal candidates should have a degree in business or a related field and proven experience in client relations, organizational skills, and a solid understanding of audit processes.

Qualifications

• Proven experience in business development, client management, and customer relations.
• Excellent communication and interpersonal skills with the ability to build rapport with clients.
• Highly organized and detail-oriented.

Responsibilities

• Identify new business opportunities and potential clients through market research.
• Serve as the primary point of contact for assigned clients, fostering strong relationships.
• Develop a deep understanding of SaaS products and provide product demonstrations.

Skills

Microsoft Office proficiency

Customer relations

Interpersonal skills

Audit knowledge

Customer service

Communication skills

Client management

SaaS product expertise

Organizational skills

Business development

Education

Bachelor's degree in business administration or related field

Job description

Job Description: Client Success ManagerAbout us: Auditorsdesk is a cloud-based e-auditing software to assist audit firms and audit teams conduct more efficient end-to-end audits by using audit automation. AuditorsDesk solves the audit risk & compliance issues faced by auditors. It creates a digital workspace, that helps firms to produce paperless audits. Using our audit management software one can led to smarter business insights. Make more effective and data-driven decision-making.Job Overview: The Client Success Manager will play a pivotal role in our client delivery process, ensuring the seamless execution of projects and the highest level of satisfaction among our clients. This multifaceted role requires a blend of business development, client management, with a focus on delivering exceptional customer service.Job Locations: Mumbai, Pune.Employment Type: PermanentCompensation: Best fit as per industry standardResponsibilities Business Development: Identify new business opportunities and potential clients through market research and networking efforts. Collaborate with the internal teams to develop strategies for acquiring new clients and expanding our market presence. Actively engage in lead generation activities, email outreach, and attending industry events. Client Management: Serve as the primary point of contact for assigned clients, fostering strong relationships, and understanding their unique needs and objectives. Conduct regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for upselling or cross-selling additional products or services. Coordinate with internal teams to ensure timely delivery of products, resolve any issues or discrepancies, and exceed client expectations. SaaS Product Expertise: Develop a deep understanding of our SaaS products and services, including their features, functionalities, and benefits to clients. Provide product demonstrations and training sessions to clients, ensuring they fully understand how to utilize our offerings to achieve their goals. Act as a subject matter expert on our SaaS products, offering insights and guidance to both clients and internal teams. Audit/Commerce Background: Utilize audit and commerce background to analyse client requirements and recommend appropriate solutions. Leverage commerce expertise to identify opportunities for process improvement and efficiency gains within client organizations. Customer Relations: Proactively address client inquiries, concerns, and requests in a timely and professional manner, demonstrating a commitment to exceptional customer service. Work closely with the customer support team to resolve escalated issues and ensure a positive resolution for the client. Solicit feedback from clients to identify areas for improvement and inform product development efforts.Qualifications Bachelors degree in business administration, Commerce, or related field. Proven experience in business development, client management, and customer relations, preferably in a SaaS or technology-driven environment. Understanding of audit processes and commerce principles, with the ability to apply this knowledge to client engagements is a plus. Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders. Highly organized and detail-oriented, with the ability to manage multiple projects and priorities simultaneously. Proficiency in Microsoft Office suite. Ability to work independently and collaboratively within a team environment. Note: Immediate joiners will be given preference. Only shortlisted candidates will be contacted for interviews.Skills: microsoft office proficiency,customer relations,interpersonal skills,audit knowledge,customer service,communication skills,client management,saas product expertise,organizational skills,client delivery,commerce principles,business development,saas,

• Job Tags customer service, business development

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